Troubleshoot With The Leds; Power Led Is Off Or Blinking; Power Led Stays Red; Leds Never Turn Off - NETGEAR D6300 User Manual

Troubleshoot with the LEDs

After you turn on power to the modem router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is lit.
2. Verify that the Power LED turns red within a few seconds, indicating that the self-test is
running.
3. After approximately 30 seconds, verify that:
• The Power LED is solid green.
• The Internet LED is lit.
• The Ethernet LED is lit for any local port that is connected to a computer. This LED
indicates that a link has been established to the connected device.
The LEDs on the front panel of the modem router can be used for troubleshooting.

Power LED Is Off or Blinking

• Make sure that the power cord is securely connected to your modem router and that the
power adapter is securely connected to a functioning power outlet.
• Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this
product.
• If the Power LED blinks slowly and continuously, the modem router firmware is corrupted.
This situation can happen if a firmware upgrade is interrupted, or if the modem router
detects a problem with the firmware. If the error persists, you have a hardware problem.
For recovery instructions, or help with a hardware problem, contact technical support at
www.netgear.com/support.

Power LED Stays Red

When the modem router is turned on, the Power LED turns red for about 20 seconds and
then turns green. If the LED does not turn green, the modem router has a problem.
If the Power LED is still red one minute after you turn on power to the modem router:
1. Turn the power off and back on to see if the modem router recovers.
2. Press and hold the Restore Factory Settings button to return the modem router to its
factory settings. See
If the error persists, you might have a hardware problem and should contact technical
support at www.netgear.com/support.

LEDs Never Turn Off

When the modem router is turned on, the LEDs turn on for about 10 seconds and then turn
off. If all the LEDs stay lit, there is a fault within the modem router.
D6300 WiFi DSL Modem Router
Factory Settings on page 128.
Troubleshooting
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