Cannot Access The Internet - NETGEAR D6300 User Manual

• If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the modem router as described in the previous section.
• Make sure that your computer's IP address is on the same subnet as the modem router.
If you are using the recommended addressing scheme, your computer's address should
be in the range of 192.168.0.2 to 192.168.0.254.
• If your computer's IP address is shown as 169.254.x.x, recent versions of Windows and
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.
These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in
this range, check the connection from the computer to the modem router, and reboot your
computer.
• If your modem router's IP address was changed and you do not know the current IP
address, clear the modem router's configuration to factory defaults. This procedure sets
the modem router's IP address to 192.168.0.1. This procedure is explained in
Settings on page 128.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when you
enter this information.
• If you are attempting to set up your NETGEAR modem router as an additional router
behind an existing router in your network, consider replacing the existing router instead.
NETGEAR does not support such a configuration.
• If you are attempting to set up your NETGEAR modem router as a replacement for an
ADSL gateway in your network, the modem router cannot perform many gateway
services, for example, converting ADSL or cable data into Ethernet networking
information. NETGEAR does not support such a configuration.

Cannot Access the Internet

If you can access your router but you are unable to access the Internet, first determine
whether the modem router can obtain an IP address from your Internet service provider
(ISP). Unless your ISP provides a fixed IP address, your modem router requests an IP
address from the ISP. You can determine whether the request was successful using the
Router Status screen.
To check the WAN IP address:

1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the modem router interface at http://www.routerlogin.net.
3. Select Administration > Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your modem
router has not obtained an IP address from your ISP.
D6300 WiFi DSL Modem Router
Troubleshooting
120
Factory