Related Manuals for NETGEAR Arlo Q
Summary of Contents for NETGEAR Arlo Q
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Page 1: User Manual
Arlo ™ Arlo ™ User Manual NETGEAR, Inc. 350 East Plumeria Drive May 2016 San Jose, CA 95134, USA 202-11598-03... - Page 2 For product updates and web support, visit http://www.arlo.com/en-us/support/ Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/...
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Page 3: Table Of Contents
Contents Set Up Your System Connect Your Arlo Q or Arlo Q Plus Camera ..................6 Set Up a New Camera ..................................8 Add a Camera From Another Arlo Account ..................10 Arlo Q Camera Position ................................12 Place or Mount Your Arlo Q Camera ......................12 Use Arlo With IFTTT ..................................13... - Page 4 Personalize Your Camera Name Your Camera ..................................29 Profile Settings .....................................29 Grant Access to Friends ..............................31 Modes, Rules, and Smart Alerts Select a Mode ......................................34 Change Motion Sensitivity ...............................35 Change Audio Sensitivity ..............................36 Manage Alerts ......................................37 Set Up Geofencing ..................................38 Schedule Your Camera Rules ............................39 Add a Mode ........................................42 Motion Detection Activity Zones .........................44 Settings...
- Page 5 Continuous Video Recording View the Timeline .....................................56 Navigate Through the Timeline ..........................57 View the Timeline Calendar ............................58 Troubleshooting Manage Bandwidth for Streaming ........................59 Can’t See Video Streams in a Browser ......................59 Not Receiving Push Notifications ........................59...
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Page 6: Set Up Your System
Arlo account and connect your camera to your network. Your Arlo account lets you view videos from any Internet‑connected computer or mobile device. You can use the same Arlo app to set up and manage both Arlo Q and Arlo Wire‑Free Cameras. - Page 7 Set Up a New Camera on page 8. Connect an Arlo Q Plus Camera With PoE ¾ To connect an Arlo Q Plus with PoE: 1. Connect the PoE adapter to the camera. 2. Connect your own Ethernet cable to the PoE adapter.
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Page 8: Set Up A New Camera
App Store, the Amazon App Store, or the Google Play Store to download the Arlo app for iOS and Android devices. ¾ To set up a new Arlo Q or Arlo Q Plus camera: 1. Tap the Arlo icon on your mobile device. - Page 9 7. Click or tap Continue. 8. Enter the name and password for the WiFi network that you want your camera to connect to. If you use an existing Arlo Wire‑free system, do not sync your Arlo Q camera to your base station.
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Page 10: Add A Camera From Another Arlo Account
For initial setup, you can place the camera in the same room as your WiFi router, and then move the camera to another location after you finish the setup. During setup, the Arlo Q camera must connect to the same WiFi network that you plan to use later. 14. Choose a service plan. - Page 11 8. Log in to your current Arlo account. 9. Click or tap Add Device. 10. Click or tap the image of the Arlo Q camera. 11. Plug in your camera and wait until the light is blinking amber. A slow blinking amber LED indicates that the camera is powered on and is ready for setup.
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Page 12: Arlo Q Camera Position
Place or Mount Your Arlo Q Camera You can place your Arlo Q camera on a shelf or a flat surface or you can mount it on the wall. ¾ To mount your Arlo Q camera on the wall:... -
Page 13: Use Arlo With Ifttt
3. Slide the camera into the wall plate. Arlo Q also comes with a magnetic plate that can attach to any flat steel or iron surface. (Magnets do not stick to aluminum or stainless steel.) Caution: Do not attempt to mount the Arlo Q camera to a half-dome Arlo Wire-free Camera mount. -
Page 14: View Your Content
Detection and video modes library View Camera Feeds You can view your Arlo Q camera feeds at any time. ¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com... - Page 15 Arlo Q Plus Ethernet. This camera connection uses Ethernet. Arlo Q Plus SD card. An SD card is installed in this Arlo Q Plus camera. 2. To view and listen to a live feed, click or tap Live on the camera feed image.
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Page 16: Record Clips From Live Video
Record Clips From Live Video ¾ To record clips from live video: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Cameras page displays. -
Page 17: Talk And Listen
View Your Content Talk and Listen ¾ To talk and listen: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Cameras page displays. 2. Click or tap Live in the camera feed image. - Page 18 Your settings are saved. Zoom a Camera Image To zoom a camera image: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Cameras page displays.
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Page 19: Cloud Recording
No one else can access your recordings. We provide free cloud storage for the life of the Arlo Q cameras. We store a rolling 7 days of recordings that are created when the Arlo Q camera detects motion or sound. - Page 20 You can use the library to find and view recordings based on the date. ¾ To use the library: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser.
- Page 21 ¾ To turn off filtering for your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Library.
- Page 22 ¾ To share and download clips from the library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Library.
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Page 23: Use An Sd Card With Arlo Q Plus
3. Use an SD Card With Arlo Q Plus All recordings are stored to the cloud, but with an Arlo Q Plus camera, you can use an SD card as a backup location to store recordings. Simply insert an SD card and the camera automatically enables all the settings for you. -
Page 24: Safely Eject And Remove An Sd Card
Use an SD Card With Arlo Q Plus ¾ To view the status of of the SD card for a camera: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. -
Page 25: View Video Clips On An Sd Card
Use an SD Card With Arlo Q Plus 5. Click or tap Safely Eject SD Card. The settings on the page dim to show that the SD card is ejected. The camera stops recording onto the SD card. The SD card can now be safely removed. -
Page 26: Change The Sd Card Overwrite Setting
The Arlo app displays a pop‑up message to let you know if it is necessary to format the SD card. The camera can format the SD card. ¾ To format an SD card: 1. Insert the SD card into the SD slot on the Arlo Q Plus camera. For more information, see Insert an SD Card on page 23. -
Page 27: Turn Sd Card Recording Off And On
The SD card is formatted. Turn SD Card Recording Off and On ¾ To turn SD card recording off and on: 1. Insert the SD card into the SD slot on the Arlo Q Plus camera. For more information, see Insert an SD Card on page 23. -
Page 28: Personalize Your Camera
4. Personalize Your Camera You can customize Arlo Q settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Q camera by renaming it. - Page 29 ¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings.
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Page 30: Grant Access To Friends
Add a Friend ¾ To add a friend to your Arlo Account: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Cameras page displays. - Page 31 ¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings.
- Page 32 Personalize Your Camera 2. Click or tap Settings. 3. Under Account, click or tap Grant Access. A list of your friends displays with the status of their accounts. 4. Select the friend, and click or tap Edit The Edit page displays. 5.
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Page 33: Modes, Rules, And Smart Alerts
You must use at least one mode. The Arlo Q camera is always in a mode, even if that mode is set to do nothing. ¾ To select a mode for a camera: 1. -
Page 34: Change Motion Sensitivity
Motion. Motion detection is on. Sound. Audio detection is on. Change Motion Sensitivity You can easily change the sensitivity level for Arlo Q cameras. ¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device. -
Page 35: Change Audio Sensitivity
The Cameras page displays. 2. Click or tap Mode. A list of cameras displays. 3. Click or tap the Arlo Q camera. A list of modes displays. 4. Click or tap Edit next to Armed. The Edit Rule page displays. -
Page 36: Manage Alerts
The Cameras page displays. 2. Click or tap Mode. A list of cameras displays. 3. Click or tap the Arlo Q camera. A list of modes displays. 4. Click or tap Edit next to Armed or your custom mode. -
Page 37: Set Up Geofencing
5. Under If the following, specify the motion detection and audio detection settings. 6. Under Then do the following, specify the settings for Arlo Q to respond to motion or sound detection by recording video or taking a snapshot. The selections are Record video, Take snapshot, or Do nothing. -
Page 38: Schedule Your Camera Rules
Modes, Rules, and Smart Alerts 7. Enter a name for your location. The Away Mode page displays a list of available modes. The away mode is the detection mode used by the camera when you are away from the location that you specified. - Page 39 The Cameras page displays. 2. Click or tap Mode. A list of cameras displays. 3. Click or tap the Arlo Q camera. A list of available modes displays. 4. Click or tap Schedule 5. Click or tap Edit next to Schedule.
- Page 40 The Cameras page displays. 2. Click or tap Mode. A list of cameras displays. 3. Click or tap the Arlo Q camera. A list of available modes displays. 4. Click or tap Schedule 5. Click or tap Edit next to Schedule.
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Page 41: Add A Mode
The schedule is saved. Add a Mode You can add new modes to tell your Arlo Q camera what to do in certain situations. For example, you can set your Arlo Q camera to record videos when the motion sensor is activated and to alert you with an email message. - Page 42 Modes, Rules, and Smart Alerts 6. Click or tap When motion is detected and When audio is detected and then click or tap Next. The Motion Settings page displays. 7. Set the motion sensitivity and the motion detection zones. You can use the sliders to adjust the sensitivity of the motion sensor: •...
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Page 43: Motion Detection Activity Zones
Modes, Rules, and Smart Alerts Motion Detection Activity Zones You can identify zones within the camera view where you want the Arlo Q camera to detect motion. These zones are called activity zones. You can also select which activity zone or zones detect motion. - Page 44 Motion is detected. The Motion Detection page displays. 6. Under Motion Detection Zones, click or tap the zone where you want the Arlo Q camera to detect motion. If you used a mobile device to specify the settings, your settings are saved.
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Page 45: Settings
6. Settings You can customize the Arlo Q settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off. -
Page 46: Status Led
7. If you are using a computer, click Save. Your settings are saved. Status LED The status LED on the Arlo Q lights in different colors. You can turn off the status LED. The Arlo Q status LED is color coded. Solid amber... -
Page 47: Video Settings
Video Settings Change the Video Resolution The default video resolution is 720P. You can change this setting to a higher or lower resolution. Decreasing the resolution of Arlo Q videos reduces the required WiFi bandwidth. ¾ To change the video resolution: 1. -
Page 48: Audio Settings
When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low light conditions. We recommend that you turn off night vision if the Arlo Q camera is facing reflective surfaces, such as windows. ¾ To turn night vision on and off: 1. - Page 49 Settings If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings > My Devices. A list of cameras displays. 3. Click or tap the camera. The camera settings display.
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Page 50: Change The Wifi Network
5. Enter the WiFi network name and password. 6. Click or tap Continue. 7. Follow the prompts to connect your Arlo Q camera to the WiFi network. If you are using a mobile device, your settings are saved. 8. If you are using a computer, click Save. -
Page 51: Restart The Camera
Settings If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings > My Devices. A list of cameras displays. 3. Click or tap the camera. The camera settings display. - Page 52 Settings If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings > My Devices. A list of cameras displays. 3. Click or tap the camera. The camera settings display.
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Page 53: Manage Your Subscription Plan
Premier, and Elite service plans. Subscription Plans Upgrading to a paid service level gives you the ability to expand your Arlo Q camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family. For information about service plans, visit http://bit.ly/1AQGR9k. -
Page 54: Start Or Stop A Continuos Video Recording Plan
Subscription page. Start or Stop a Continuos Video Recording Plan Continuous video recording, or CVR, is an optional feature available on Arlo Q cameras. CVR records all the action 24/7 so that you can rewind any camera to any minute of any day and catch anything that you missed. -
Page 55: Continuous Video Recording
8. Continuous Video Recording Continuous video recording, or CVR, is an optional feature available on Arlo Q cameras. CVR records all the action 24/7 so that you can rewind any camera to any minute of any day and catch anything that you missed. CVR captures everything in... -
Page 56: Navigate Through The Timeline
Continuous Video Recording Navigate Through the Timeline ¾ To navigate through the timeline: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Cameras page displays. -
Page 57: View The Timeline Calendar
For information about modes, see on page 33. ¾ To view the timeline calendar: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Cameras page displays. -
Page 58: Troubleshooting
You receive Arlo alerts even if your device is sleeping. If you did all of the following and are still not getting Arlo Q alerts, contact NETGEAR support. -
Page 59: Troubleshooting
The Cameras page displays. 2. Click or tap the Mode button. A list of cameras displays. 3. Select the Arlo Q camera. A list of modes displays. 4. Click or tap the Edit icon next to Armed. The Edit Rule page displays. - Page 60 Troubleshooting Check the Arlo App Settings on an Android Device ¾ To allow Arlo push notifications on Android devices: 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. The Arlo notification settings display. 3. Make sure that the Show Notifications setting is enabled. If You Said No to Push Notifications at Installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications.