NETGEAR ARLO PRO User Manual
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Arlo Pro Wire-Free
HD Security Camera System

User Manual

NETGEAR, Inc.
350 East Plumeria Drive
October 2016
San Jose, CA 95134, USA
202-11683-01

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Summary of Contents for NETGEAR ARLO PRO

  • Page 1: User Manual

    Arlo Pro Wire-Free HD Security Camera System User Manual NETGEAR, Inc. 350 East Plumeria Drive October 2016 San Jose, CA 95134, USA 202-11683-01...
  • Page 2 For product updates and web support, visit http://www.arlo.com/en-us/support/ Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/...
  • Page 3: Table Of Contents

    Arlo Pro Firmware Updates �������������������������������������������������������������������������������������������������������������������������������������������12 Place or Mount Your Cameras ����������������������������������������������������������������������������������������������������������������������������������13 Position Your Cameras ������������������������������������������������������������������������������������������������������������������������������������������������������������13 Position Mode �����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������15 Reharge Your Arlo Pro Battery �������������������������������������������������������������������������������������������������������������������������������16 Add a Camera From Another Arlo Account ���������������������������������������������������������������������������������������17 View Your Content View the Devices Page �����������������������������������������������������������������������������������������������������������������������������������������������������������18 View Camera Feeds ����������������������������������������������������������������������������������������������������������������������������������������������������������������������19...
  • Page 4 Safely Eject and Remove a USB Device ���������������������������������������������������������������������������������������������������28 View Video Clips on a USB Device �����������������������������������������������������������������������������������������������������������������������29 Change the USB Device Overwrite Setting ��������������������������������������������������������������������������������������30 Format a USB Storage Device ����������������������������������������������������������������������������������������������������������������������������������31 Turn on Recording for a USB Device �������������������������������������������������������������������������������������������������������������32 Stop Recording Onto a USB Device �����������������������������������������������������������������������������������������������������������������33 Personalize Your System Name Your Camera �����������������������������������������������������������������������������������������������������������������������������������������������������������������������34 Profile Settings �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������34...
  • Page 5 Verify That the Arlo Base Station Is Online ��������������������������������������������������������������������������������������73 Base Station Is Offline �������������������������������������������������������������������������������������������������������������������������������������������������������������74 Signal Strength ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������76 Reset the Arlo Base Station to Factory Settings Rechargeable Battery Safety Safety Rules for Arlo Pro Rechargeable Batteries Safety Rules for Arlo Pro Charging Station �������������������������������������������������������������������������������������79...
  • Page 6: Set Up Your System

    2. Gently pull the battery door back to open the compartment. 3. Align the battery contacts. 4. Insert the battery. 5. Close the battery door. Note: The Arlo Pro battery is fully charged when it leaves the factory. For more information, see Safety Rules for Arlo Pro Rechargeable Batteries page...
  • Page 7: Get The Arlo App

    For the best experience, download the Arlo app for your smartphone by scanning this QR code or searching for Arlo in the app store. https://arlo.netgear.com Note: If you already use the Arlo app, make sure that you are using the latest version. To find out if an update is available, go to the app store and search for Arlo.
  • Page 8: Arlo Base Station Leds

    Set Up Your System 3. Turn the base station on by pressing the On/Off button. The Power LED and Internet LED on the front of the base station light green in about two minutes. Your base station is set up. Arlo Base Station LEDs See the following list for explanations for green, amber, and blinking LEDs: Power...
  • Page 9: Arlo Pro Camera Led

    Set Up Your System Arlo Pro Camera LED The LED on the camera lights when the camera is powered on. The LED changes color and blinks depending on the battery charge and to indicate the status of activities such as syncing the camera and updating the camera firmware.
  • Page 10 ¾ To set up an Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. If you are using a mobile device that supports Touch ID , you are prompted to ®...
  • Page 11: Sync Your Cameras With The Base Station

    Set Up Your System Sync Your Cameras With the Base Station ¾ To sync your cameras: 1. Bring the camera within one to three feet (30 –100 centimeters) of the base station. Note: Cameras must be synced one at a time. 2.
  • Page 12: Arlo Pro Firmware Updates

    Arlo Pro Firmware Updates During initial setup, when you add the base station to your Arlo account, the Arlo Pro system checks for firmware updates. After you sync the first Arlo Pro Camera, if firmware updates are available, your devices automatically update.
  • Page 13: Position Your Cameras

    Set Up Your System ¾ To mount your camera to the wall: 1. Fasten the mounting screw into the wall, and hang the magnetic mount from the screw. 2. If you’re mounting the camera to drywall, be sure to use the plastic drywall anchors that are provided.
  • Page 14 Set Up Your System When positioning your Arlo camera, keep these tips in mind: • Keep active locations in the camera’s field of view. Your Arlo camera provides a 130-degree viewing angle. Position your camera so that the space that you want to monitor is within the camera’s field of view. •...
  • Page 15: Position Mode

    1. Place the camera indoors. If you are using the camera outside, bring it inside while charging the battery. 2. Connect the power adapter cable to the camera power adapter. Note: You must use an Arlo Pro power adapter to charge the battery.
  • Page 16: Add A Camera From Another Arlo Account

    The camera LED lights solid blue when the camera battery is fully charged. Note: You can buy spare Arlo Pro rechargeable batteries and charge them in the Arlo Charging Station (sold separately). For uninterrupted Arlo Pro camera use, we recommend that you keep a fully charged spare battery on hand.
  • Page 17 Set Up Your System The settings for the camera display. 6. Scroll down and Tap or click Remove Device. The camera is removed from your account. 7. Log out of the Arlo app. 8. Sync the camera to the base station.
  • Page 18: View Your Content

    2. View Your Content Videos recorded by your camera are stored in a library. You can view your recordings and snapshots, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays. Camera name Camera icons Camera feed...
  • Page 19: View Camera Feeds

    ¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. The icons above each camera feed depend on the rules in the currently selected mode and how the camera is connected.
  • Page 20: Record Clips From Live Video

    Record Clips From Live Video ¾ To record clips from live video: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays.
  • Page 21: Talk And Listen

    View Your Content Talk and Listen ¾ To talk and listen: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image.
  • Page 22 Your settings are saved. Zoom a Camera Image ¾ To zoom a camera image: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays.
  • Page 23: Cloud Recording

    No one else can access your recordings. We provide free cloud storage for the life of the Arlo Pro cameras. We store a rolling 7 days of recordings that are created when the Arlo Pro camera detects motion or sound.
  • Page 24: View Recordings And Snapshots

    View Your Content View Recordings and Snapshots Your Arlo Pro camera stores recordings and snapshots in the library. You can use the filter and the calender to find and view specific recordings. Use the Library You can use the library to find and view recordings based on the date.
  • Page 25 You can use the filter to find and view recordings based on criteria that you select. ¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser.
  • Page 26 Share and Download Clips ¾ To share and download clips from the library: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays.
  • Page 27: Usb Device Storage With Arlo Pro

    All recordings are stored in the cloud, but you can optionally connect a USB storage device to the Arlo Pro base station and use the USB storage device as a backup location to store recordings. Simply connect a USB storage device and the base station automatically enables all the settings for you.
  • Page 28: View The Usb Device Status

    USB storage device to become permanently unusable. The files on the USB storage device might be corrupted. If you remove the only USB storage device that is connected to your Arlo Pro base station, USB recording is disabled until you connect another USB storage device.
  • Page 29 The Local Storage page displays. Connected USB storage devices are numbered to match the USB ports on the base station. If you are not sure which device to remove, check the number on the Arlo Pro base station USB port into which the USB storage device is inserted.
  • Page 30: Safely Eject And Remove A Usb Device

    28. Cloud recording is still enabled. If another USB storage device is connected to your Arlo Pro base station and USB recording is turned on, recording is automatically enabled on that USB storage device. 2. Connect the USB storage device that you ejected to a Windows computer or a Mac computer.
  • Page 31: Format A Usb Storage Device

    USB storage device. Formatting a USB storage device deletes files on the device. 2. Connect the USB storage device to a USB port on the Arlo Pro base station. Connect a USB Device For more information, see on page 27.
  • Page 32: Turn On Recording For A Usb Device

    USB Device Storage With Arlo Pro If you see the message Requires Formatting next to USB Device 1 or USB Device 2, the USB storage device is not in the correct format (FAT32). You must format the USB storage device before you can use it for local storage.
  • Page 33: Stop Recording Onto A Usb Device

    USB Device Storage With Arlo Pro 6. If the message next to the USB storage device is Requires Formatting, follow the formatting procedure. Format a USB Storage Device For more information about formatting, see page 31. 7. Tap or click USB Device Recording.
  • Page 34: Personalize Your System

    4. Personalize Your System You can customize Arlo Pro settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Pro camera by renaming it.
  • Page 35 ¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.
  • Page 36: Grant Access To Friends

    ¾ To add a friend to your Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.
  • Page 37 ¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.
  • Page 38 Personalize Your System 4. Select the friend, and Tap or click Edit The Edit page displays. 5. Tap or click Delete Friend. 6. Tap or click Yes. The friend is deleted.
  • Page 39: Modes, Rules, And Smart Alerts

    Arlo modes give you complete control over how your cameras respond to motion or sound. You can create your own modes, but Arlo Pro comes with the following modes: Armed. Detection is on for this camera.
  • Page 40: Rules

    If you are using an Arlo Pro base station, you can also tell your Arlo Pro base station to turn on the siren in response to a trigger. The siren has four duration options and three loudness options.
  • Page 41 The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. The Mode page displays. 4. Tap or click a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it.
  • Page 42: Change Motion Sensitivity

    Modes, Rules, and Smart Alerts Change Motion Sensitivity You can easily change the sensitivity level for Arlo Pro cameras. ¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com...
  • Page 43: Change Audio Sensitivity

    The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. A list of modes displays. 4. Tap or click Edit next to Armed. The Edit Rule page displays.
  • Page 44: Manage Alerts

    5. Under If the following, specify the motion detection and audio detection settings. 6. Under Then do the following, specify the settings for how Arlo Pro responds to motion or sound detection. The selections are Do nothing, Record video, or Take snapshot.
  • Page 45: Set Up Geofencing

    Modes, Rules, and Smart Alerts Set Up Geofencing Geofencing is a virtual fence that helps you discover when something or someone enters or exits a predefined zone. You can use Arlo geofencing to arm, disarm, or resume schedule modes, when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and you must allow the Arlo app to use your location.
  • Page 46: Geofencing With Multipe Mobile Devices

    Modes, Rules, and Smart Alerts 7. To change your radius setting, tap the Radius icon, select a radius size, and tap Next. Radius size options are Small, Medium, or Large (approximately 150 meters, 250 meters, and 500 meters, respectively). 8. Enter a name for your location and tap Next. The Away Mode page displays a list of available modes.
  • Page 47: Geofencing Accuracy

    Modes, Rules, and Smart Alerts Enable or Disable Geofencing for Friends’ Mobile Devices ¾ To enable or disable geofencing for your friends’ mobile devices: 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Mode. A list of cameras displays.
  • Page 48: Geofencing First In, Last Out

    If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. A list of available modes displays.
  • Page 49 The schedule is saved. Edit a Schedule ¾ To edit a schedule: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays.
  • Page 50 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. A list of available modes displays. 4. Tap or click Schedule 5. Tap or click Edit next to Schedule. 6. Tap or click the schedule.
  • Page 51: Add A Mode

    Add a Mode You can add new modes to tell your Arlo Pro camera what to do in certain situations. For example, you can set your Arlo Pro camera to record videos when the motion sensor is activated and to alert you with an email message.
  • Page 52: Add A Rule With A Siren Trigger

    To add a rule that includes a siren trigger, you must add a new mode or edit an existing mode. Note: Only Arlo Wire-Free and Arlo Pro Wire-Free cameras connected to an Arlo Pro base station can trigger the siren. Add a Mode For more information about adding a new mode, see on page 51.
  • Page 53: Add A Mode With Different Rules For Each Camera

    Add a Mode With Different Rules for Each Camera With Arlo Pro Wire-Free, you can create multiple rules within the same mode so that each camera performs different actions and sends different alerts. You can also use schedule mode to activate modes automatically at different times of the day or week.
  • Page 54 8. If you selected motion as a trigger, set the Motion Sensitivity using the slider and tap or click Next. 9. If you are using an Arlo Pro Wire-Free camera and you selected audio as a trigger, set the Audio Detection Sensitivity using the slider and click or tap Next.
  • Page 55: Settings

    6. Settings You can customize the Arlo Pro settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off.
  • Page 56: Camera Settings

    Camera Settings Turn Off the Camera LED The LED on the Arlo Pro camera lights in different colors. You can turn off this LED. ¾ To turn off the LED on the Arlo Pro camera: 1. Tap the Arlo icon on your mobile device.
  • Page 57 Your settings are saved. Change the Video Resolution The default video resolution is 720P. You can change this setting to a higher or lower resolution. Decreasing the resolution of Arlo Pro videos reduces the required WiFi bandwidth. ¾ To change the video resolution: 1.
  • Page 58: Audio Settings

    When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low light conditions. We recommend that you turn off night vision if the Arlo Pro camera is facing reflective surfaces, such as windows. ¾ To turn night vision on and off: 1.
  • Page 59 You can turn the speaker off and on and you can control the volume on your camera settings. ¾ To change the speaker settings: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays.
  • Page 60: Base Station Settings

    When you set up your Arlo system, you entered a name for the base station. You can change this name. ¾ To change the base station name: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays.
  • Page 61 ¾ To view base station device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.
  • Page 62 ¾ To remove the base station from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.
  • Page 63 100 decibels. Do not test the siren while people or pets are close to the base station. Prolonged exposure to the siren might cause hearing damage. ¾ To turn on the Arlo Pro base station siren: 1. Tap the Arlo icon on your mobile device.
  • Page 64: View Device Information

    To turn off the siren when near the base station, press the button on the top of the base station. ¾ To turn off the Arlo Pro base station siren remotely: 1. Tap the Arlo icon on your mobile device.
  • Page 65: Restart The Camera

    Restart the Camera ¾ To restart the camera: 1. Tap the Arlo icon on your mobile device. arlo.netgear.com If you are using a computer, enter in the address bar of a browser. The Devices page displays.
  • Page 66: Manage Your Subscription Plan

    ¾ To select a Premier or Elite subscription plan: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays.
  • Page 67 Manage Your Subscription Plan 4. Tap or click Upgrade Now. The Subscription Plan page displays retail and business options. 5. To change to a Premier or Elite plan, tap or click SELECT under the plan. 6. To change to an Advanced, Professional, or Enterprise plan, select For Business and then tap or click SELECT under the plan 7.
  • Page 68: Faqs And Troubleshooting

    Battery FAQs How can I recharge the Arlo Pro battery? Your Arlo Pro battery is fully charged when it leaves the factory. You can use the power adapter cable to plug the camera into an electrical outlet to charge the battery.
  • Page 69: Manage Bandwidth For Streaming

    The NETGEAR Arlo Pro camera rechargeable battery life is 4 to 6 months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. The Arlo Pro cameras offer the best battery life when set up to record when they detect motion.
  • Page 70: Can't See Video Streams In A Browser

    FAQs and Troubleshooting Night Mode • Best video. 600 kbps @ 15 fps • Optimized. 300 kbps @15 fps • Best battery life. 200 kbps @15 fps Depending on the available bandwidth and how much of the buffer is full, the Arlo Pro Wire-Free system either increases the bit rate or decreases the bit rate and frame rate.
  • Page 71: Not Receiving Push Notifications

    Low Battery Recharge or change the battery in the Arlo Pro camera to make sure that the battery level is no less than two bars. A low battery can cause the camera to stream intermittently. Not Receiving Push Notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device.
  • Page 72 Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. ¾ To allow Arlo push notifications on iOS devices: 1.
  • Page 73: Verify That The Arlo Base Station Is Online

    Verify That the Arlo Base Station Is Online To determine whether your base station is online, check the Internet LED on the front of the base station: • If the Internet LED is solid green, the base station is connected to the Internet. •...
  • Page 74 FAQs and Troubleshooting 4. Power cycle your base station. Unplug the power adapter from the outlet, wait one minute, and reconnect the power adapter to the outlet. The base station takes one to two minutes to start. When the Power LED and Internet LED light solid green, your base station is connected to the Internet.
  • Page 75: Signal Strength

    The last time and place that your base station successfully connected to the Internet Signal Strength If an Arlo Pro Wire-Free camera’s signal to the base station is weak, recording delays might occur when motion is detected. To test whether the camera signal is strong enough, check the camera LED on the base station;...
  • Page 76: Reset The Arlo Base Station To Factory Settings

    2. When the Power and Internet LEDs both light solid green, tap the Arlo icon on your mobile device and log in to your Arlo account. If you are using a computer, enter netgear.com in the address bar of a browser. 3. Tap or click New System Setup.
  • Page 77: Rechargeable Battery Safety

    ALWAYS follow local waste and recycling laws when throwing used batteries away. • ALWAYS use an Arlo Pro power adapter or an Arlo Pro Charging Station (sold separately) to charge Arlo Pro rechargeable batteries. • NEVER place Arlo Pro rechargeable batteries in a pocket, purse, or other receptacle, especially those containing metal objects.
  • Page 78: Safety Rules For Arlo Pro Charging Station

    The Arlo Pro Charging Station is sold separately. You can use the charging station to charge one or two Arlo Pro rechargeable batteries. For more information about the Arlo Pro Charging Station, see the instructions that are included in the Arlo Pro Charging Station package.

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