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If Something Goes Wrong
Abnormal system shutdown
If you perform an abnormal system shutdown and your system does not restart when you
press the Power On/Off button:
1
Set the AC switches on the back of the server to Off (EPS-R models only).
2
Unplug the server's power cable, wait approximately 30 seconds, then reconnect the
power cable.
3
Set the AC switches to On, then press the power button again (EPS-R models only).
Before calling for service
If you cannot solve the problem yourself, please confirm and record the following
information prior to contacting Toshiba Technical Support:
Product name and model number of the server (located on the rear of the server)
Serial number of the server
List of hardware and software components installed in the server
Brief statement of the problem
How frequently the problem occurs
Environment in which the problem occurred
Method of simulating the problem
Toshiba Technical Support
If you need assistance:
www.support.toshiba.com
Download the latest drivers, view detailed installation instructions, and access the latest
server information
InTouch
sm
Calling within the United States (800) 457-7777
Calling from outside the United States (949) 859-4273
Center
Abnormal system shutdown
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