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If Something Goes Wrong
Remedy when Windows NT/2000 is Usable
If you cannot solve a problem on a system running Windows NT/2000, following the
procedure below, and contact Toshiba Technical Support.
1
Run the server monitor software, and make sure that there are no devices with
errors.
2
Run the utilities for mounted devices (RAID controller, UPS, etc.), and make sure
that there are no problems. Refer to the operating manual of each respective device
for more information.
3
Record the details of the problem, how frequently it occurs, the environment, and the
method for duplicating the problem.
4
With systems not equipped with a redundant Hard Disk Drive (HDD), or when the
cause of the problem cannot be specified, shut down the system, turn the server off,
and contact Toshiba Technical Support.
5
On a system equipped with a redundant Hard Disk Drive (HDD), if you can confirm
that one of the devices is malfunctioning, contact Toshiba Technical Support with the
system running.
NOTE: If one of the devices has malfunctioned on a system equipped with a
redundant Hard Disk Drive (HDD), the malfunctioning device can be hot-swapped.
Remedy when Windows NT/2000 is Unusable
If you cannot solve a problem on a system where the OS does not boot up or Windows
NT/2000 is unusable, record the following information before contacting Toshiba
Technical Support.
Product name and model number of the server
Serial number of the server
List of hardware and software installed in the server
Brief statement of the problem
Frequency of the problem
Environment where the problem occurred
Method of duplicating the problem
Remedy when Windows NT/2000 is Usable
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