Icd Group Features - Panasonic KX-NS700 Feature Manual

10.1 I
10.1 I

10.1.1 ICD GROUP FEATURES

Description
An incoming call distribution group is a group of extensions programmed through system programming.
→ 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—
Member List
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number [up to group 64]).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→
Main
→
Overflow Queuing Busy
→
Overflow No Answer
→
Miscellaneous
A
Group Floating Group
*1
No. Extn. No.
1 Sales
601
2 Engineering
602
3
The number of digits for Floating Extn. No depends on the value specified for Numbering Plan in Easy Setup. Refer to "5.4.1
*1
Easy Setup Wizard" in the Installation Manual.
The tenant number is required to determine the time mode (day/lunch/break/night) (→ 19.1.3 Time Service) and the music
*2
source (for Music on Hold) for each group.
170 Feature Manual
B
Max. No. of
Distribution
Busy Extensions
Name Method
(No. of Agents)
Ring
UCD
C D E
Queuing
Hurry-up
Call
Level
Capacity
3 5 3
Max. 11
8
F
Overflow Destination
Overflow
Time
Day Lunch Break
60 100 103 100
90 200 203 200
Document Version 2017-06
Tenant
*2
No.
Night
100 1
200 5