● Code :
A1-2311
A1-2313
● Symptom / Cause :
• A1–2311 : Magenta OPC motor is stopped but mach
• A1–2313 : Magenta OPC motor is operating but mac
● Troubleshooting method :
1. Turn the machine off then on. If the error persists, t
2. Open the front cover. Remove the magenta imagin
Check if there are any foreign substances or paper
3. Remove the rear cover. (Refer to 3.2.4 Rear Cove
4. Check if the magenta OPC motor connector is conn
K
Service Manual
7. Troubles
● Error message :
Motor Failure: #A1-2311. Tur
Motor Failure: #A1-2313. Tur
Y
C
M
shooting
rn off then on. Call for service if the problem persists
rn off then on. Call for service if the problem persists
hine recognizes it as operational.
chine recognizes status as "Stopped".
turn the machine off again.
g unit. (Refer to 6.2.2 Imaging Unit.)
r around magenta drum drive unit.
er.)
nected correctly.
7-2
23
SAMSUNG ELECTRONICS