Troubleshooting; Administrator - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of VoiceCenter
the following descriptions if you are having problems.
Why doesn't Microsoft
You may need to upgrade your system software or you may also need to run an upgraded version of Microsoft Response
Point Administrator. For more information, see Upgrading Software on page 59.
Why can't I log on to my organization's base unit?
If you have successfully downloaded a security certificate and confirmed it, but are still experiencing problems logging
on to the base unit, there may be a number of reasons, including hardware or software problems. You can try the
following:
• Log on again to see if the error has cleared.
• Restart the computer on which Administrator is running, and log on again.
• Install Administrator on another computer and try logging on again.
• Call the customer support service for the base unit.
Why did I lose connection to the base unit?
If Administrator was connected to the base unit, and then the connection was lost, the problem may be one of the
following:
• The computer running the Administrator or the base unit are no longer connected to the network, and requires you
to reconnect them.
• The network is down, or communication is somehow being blocked. Try restarting the network.
• The base unit is not responding, and it probably needs to be restarted.
D-Link DVX-000MS User Manual

Troubleshooting

Administrator

Response Point Administrator run on my computer?
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