Setting Up An Automated Receptionist Plan - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation

Setting Up an Automated Receptionist Plan

The Automated Receptionist Plan is useful if you want the automated voice, called the Automated Receptionist, to answer
calls and transfer them accordingly. Occasionally, a caller may want to speak to a person instead of the automated
voice, or the Automated Receptionist may not be able to recognize what a caller is saying. It is good idea to specify a
user as the operator to handle these situations.
You can also specify what greetings the automated voice will use and whether the directory is available to people
calling your business.
To specify an Automated Receptionist Plan:
1. Click the Call Routing button.
2. In the Tasks panel, click Choose How to Answer Calls.
3. Click the Automated Receptionist Plan.
4. Click Assign an operator, and then select the person who will perform this role.
5. Click OK.
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