Setting Up An Operator - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation

Setting Up an Operator

Setting up an operator is a support feature of the Automated Receptionist Plan. Occasionally, a caller may want to
speak to a person instead of the automated voice, or the Automated Receptionist may not be able to recognize what
a caller is saying. It is good idea to specify a user as the operator to handle these situations.
To specify an Operator:
1. Click the Call Routing button.
2. In the Tasks panel, click Choose How to Answer Calls.
3. Click Automated Receptionist Plan.
4. Click Assign an operator.
5. Select the person who will perform this role.
6. Click OK.
Note: You may want to set up call forwarding for the user that you specify as the operator to handle situations when
this person cannot answer the phone.
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