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CIP5000 series storage
21
Troubleshooting
This section focuses on how to solve problems that may occur during the lifetime of the
CIP5000 enclosure.
Frequently asked questions for customers include hard disk problems, how to know when
problems occur on the hard disk, and how to create and send service reports to technical
support personnel.
21.1
How to diagnose hard drive failures
If the hard disk suffers from an error, and there will be a failure or failure has occurred, it
needs to be replaced.
Notice!
The hot swappable hard drives on the CIP5000 models can be replaced without shutting
down the system.
There are several ways to get to know hard disk failures. In the Management GUI, you can find
it out from the event frame, or form the Physical Drives information. And you can also directly
check the status LEDs of hard drives.
21.1.1
Check HDD status LEDs
If you are near a device, the quickest way to check the status of your hard drives is to simply
view the hard drives status LED indicators, and check the other status indicators on the right
side of the front panel to help diagnose any problems that might exist.
For more details hard drive status LED, system status LED and global RAID status LED, refer
to Front panel LEDs, page 11.
21.1.2
Check HDD status in Management GUI
To view the event frame, click Show Event Frames in the Management GUI header and check
the list under the Device. Any HDD problems will be displayed in the far right column and the
top row of the event table will list the installed physical drives.
In addition, in the Management GUI, you can access the Physical Drives List. To view the
physical drives list, expand the individual enclosure icon in the tree view, and view the
physical drive icon for the enclosure.
To display information for any slot, you can expand the physical drives icon in the tree view to
display the link for each slot, or click the slot in the physical drive list, or click the slot in the
virtual enclosure displayed in the menu.
Bosch Security Systems B.V.
Red Drive Status (Replace this drive)
Activity (dark), under normal conditions this will
flash blue color when there is activity on the drive.
User manual
Troubleshooting | en
59
2019-10 | V01 | F.01U.380.030
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