Sony Vision Exchange PEQ-C100 System Integration & Services Manual page 109

Symptom
Part of the In Vision Exchange App mirroring, image data for the desktop screen is
mirrored image obtained using a Windows API. On Surface and some other devices, this API
is not displayed does not operate correctly, such that part of the screen is not obtained. This
on Surface and problem may be resolved by running Windows Update and updating the OS
other Windows and drivers.
devices.
Whiteboard Touch panel setup
and annotation error occurred or
drawing is not device failed.
smooth.
See "Video frame rate and user interface response speed" (page 70) in the
"Notes on Designing the Video System" section.
You cannot Depending on the
draw when you touch panel model,
touch and hold the detection of
the touch panel finger touch may
in a whiteboard not be successful,
or annotation and this kind of
using your phenomenon may
finger and a occur.
square frame
appears.
Control from Windows Update is
Vision running.
Exchange App
or web browser
cannot connect
sometimes.
Drop in video On the main unit or
frame rate on a computer with
main unit or Pod PC Software
Pods. installed, the video
frame rate may be
reduced when using
specific functions
due to system
limitations.
Cause
If using a touch panel, check the touch panel
settings.
From the Windows menu, select [Settings] – [Ease of
Access] – [Other options] – [Touch feedback], and
set [Show visual feedback when I touch the screen]
to off.
Check if Windows Update is enabled.
The performance may be adversely affected if
Windows Update executes automatically while the
main unit or Pods are running. Set Windows Update
to execute at times when the main unit or Pods are
not in use.
See "Video frame rate and user interface response
speed" (page 70) in the "Notes on Designing the
Video System" section.
109
Solution