Problem Solving - Canon imagePRESS C800 Series Operation Manual

Problem Solving

Problem Solving
Problems occur due to a print system or a job handling problem.
Below you can find an overview of solutions for problems that can occur.
Problem
Paper jam
Machine error
Service required
Unit reconditioning
Print system cannot deter-
mine if the output is com-
plete.
Printed output or originals
have streaks or spots.
A paper tray does not
open.
Printed media has curls.
Images on the printed out-
put are not aligned correct-
ly.
Images on the printed out-
put are skewed or slightly
rotated.
Similar colors for text and
color panes in the source
document are different on
the printed output.
Similar colors in the source
document are different on
different media.
CMYK colors are not cor-
rectly aligned.
230 Chapter 8 - Help
Solution
Follow the instructions on the control panel.
After you have solved a paper jam, the print process resumes
from the set where the jam occurred. Check for double prints.
Follow the instructions on the control panel.
The control panel informs you if a restart of the print system is
necessary.
Follow the instructions on the control panel.
The control panel informs you if you need to contact the local
service representative.
Follow the instructions on the control panel.
When you have solved the problem, the print process resumes
from the set where the problem occurred. The control panel may
ask to remove sheets.
Follow the instructions on the control panel and check the output.
The print system asks you to confirm that the printed output is
complete.
Perform a procedure to clean machine parts.
Cleaning tasks and procedures on page 214
For some procedures you need a maintenance for operators PIN.
Check if you closed all paper trays correctly.
Perform the curled output media correction procedure.
Correct curled output media on page 176
Perform a media registration.
Perform a media registration on page 177
Perform the skewed and rotated image correction procedure.
Correct skewed and rotated images on page 179
Perform a media calibration for all halftones.
Calibrate the media family on page 163
When the different media are in two media families, calibrate both
media families.
If the different media are in one media family, create a new media
family with new output profiles and calibrate the new media fami-
ly.
Calibrate the media family on page 163
Perform the automatic color mismatch procedure.
Automatic color mismatch correction on page 171
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imagePRESS C800 Series
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