Using Other Team Functions
Step by Step
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46
Uniform Call Distribution (UCD)
If this function has been configured (contact the service
personnel), you belong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
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Lift the handset.
Enter the code for "Log on" or "Log off".
o w
To log on, enter your identification number ("Agent:").
Contact the service personnel to find out what it is.
Logging on and off during your shift:
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Lift the handset.
Enter the code for "Not available" or "Available".
Requesting and activating a work time:
If you want to follow-up on the last call you answered
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
distribution cycle for a programmable period of time
until you log back on.
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You have or had an UCD connection.
Enter the code for "on" or "off".
Turning the night service on and off for UCD:
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Lift the handset.
Enter the code for "on" or "off".