Siemens HiPath 500 User Manual
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- Operating manual (106 pages)
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Summary of Contents for Siemens HiPath 500
- Page 1 Documentation HiPath 500, HiPath 3000 OpenStage 10 T User Guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
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Page 2: Important Information
Never open the telephone or a key module. Should you en- counter any problems, contact your service personnel. Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty and the CE marking invalid. -
Page 3: Location Of The Telephone
Internet-based documentation This and other documentation can be found on the Internet at: http://www.enterprise-communications.siemens.com > Products > Phones & Clients > (select product) > Downloads. To view and print documentation in PDF format, you require Acrobat Reader (free software): http://www.adobe.com... -
Page 4: Table Of Contents
Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone . - Page 5 Transferring a call after a speaker call announcement in a group . . 40 Send trunk flash (not for HiPath 500)......40 If you cannot reach a destination.
- Page 6 Caller ID suppression........45 Silent Monitor (not for HiPath 500) ......45 Monitoring a room .
- Page 7 Contents Testing the phone ......67 Phone functions, testing ........67 Fixing problems .
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Page 8: General Information
• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. -
Page 9: Intended Use
General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. -
Page 10: Getting To Know Your Openstage Phone
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments on your OpenStage phone. The user interface of your OpenStage 10 T 1 You can make and receive calls as normal using the handset. 2 Loudspeaker for open listening. -
Page 11: Keys
Getting to know your OpenStage phone Keys Audio keys Function when key is pressed Set the volume lower page 66. Turn speaker on/off (with red LED key) page 16. Set the volume higher page 66. Function keys Your OpenStage 10 T features three function keys that can be pro- grammed with functions or station numbers by your service personnel. -
Page 12: Mailbox
Getting to know your OpenStage phone Meaning of LED displays on function keys and DSS keys Meaning of function key Meaning of DSS key The function is deactivated. The line is free. Flashing The function is in use. The line is busy. The function is activated. -
Page 13: Calling Functions
Getting to know your OpenStage phone Step by Step Calling functions Your communication system dynamically customizes its extensive range of functions depending on the given situation. You can activate the functions available on your OpenStage 10 T via the individually programmed function keys and/or with an appropriate code. -
Page 14: Using Function Keys
Getting to know your OpenStage phone Step by Step Using function keys Your service personnel can program the three function keys with frequently used functions. You can activate a function by simply pressing the relevant key (if permit- ted by the current situation). For more information, see page 11. -
Page 15: Basic Functions
Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 10 care- fully before performing any of the steps de- scribed here on your phone. Answering calls Your OpenStage phone rings with the tone signal set when an incoming call is received. -
Page 16: Open Listening In The Room During A Call
Basic functions Step by Step Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the speaker key. -
Page 17: Making Calls
Basic functions Step by Step Making calls Dial Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy Replace the handset. or if available: Press the "Release"... -
Page 18: Dialing With Dds Keys
Basic functions Step by Step Dialing with DDS keys Prerequisite: Repdial keys are programmed on your phone. Press the key with a saved number. If the number is saved on the second layer, press the shift key first. You can press the DDS key during a call and au- tomatically initiate a callback page 20. -
Page 19: Rejecting Calls
Basic functions Step by Step Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. if available: Press the "Release" key. If a call cannot be rejected, your telephone will continue to ring. -
Page 20: Calling A Second Party (Consultation)
Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Prerequisite: The "Consult" key is configured on your phone. Press the "Consult" key. The LED flashes. Call the second party. -
Page 21: Transferring A Call
Basic functions Step by Step Transferring a call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. Press the "Consult" key. The LED flashes. Enter the number of the party to which you want to transfer the call. -
Page 22: Call Forwarding
Basic functions Step by Step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset. -
Page 23: Forwarding Key
Basic functions Step by Step Forwarding key Your service personnel can program the "forwarding" function on a function key on your OpenStage 10 T. This forwarding action can be programmed either "complete- ly" or "incompletely". Activating forwarding Prerequisite: Your service personnel programmed the forwarding key "completely". -
Page 24: Using Call Forwarding No Reply (Cfnr)
Basic functions Step by Step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone. The phone is in idle mode page 13. -
Page 25: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network. -
Page 26: Using Callback
Basic functions Step by Step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •... -
Page 27: Enhanced Phone Functions
Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the ringing telephone. Accepting a call in a team page 63. -
Page 28: Answering Calls From The Entrance Telephone
Enhanced phone functions Step by Step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door opener. If you have the proper authorization (consult your ser- vice personnel), you can allow visitors to activate the door opener themselves by entering a five-digit code... -
Page 29: Accepting A Call From An Answering Machine
Enhanced phone functions Step by Step Activating the door opener The phone is in idle mode page 13. Enter the code. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000" (con- tact your service personnel). Enter the door opener type. 1=enable with ring, 2=en- able w/o ring (you can also open the door without a doorbell ring). -
Page 30: Making Calls
Enhanced phone functions Step by Step Making calls Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial num- bers (consult your service personnel). The phone is in idle mode page 13. if available: Press the "Speed Dial" key. The LED flashes. Enter the code. -
Page 31: Talking To Your Colleague With A Speaker Call
Enhanced phone functions Step by Step Configure a speed-dial key You can program the keys with ten external phone numbers. The phone is in idle mode page 13. Enter the code. Press the key shown. Press the required speed-dial key. First enter the external code and then the external sta- tion number (wait approx. -
Page 32: Talking To Your Colleague With Discreet Calling (Not For Hipath 500)
Enhanced phone functions Step by Step Talking to your colleague with discreet calling (not for HiPath 500) If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. -
Page 33: Associated Dialing/Dialing Aid
Enhanced phone functions Step by Step Associated dialing/dialing aid If this function has been configured (contact your ser- vice personnel), you can use a dialing aid to dial num- bers and set up calls for your telephone. Lift the handset. Enter the code. -
Page 34: During A Call
Enhanced phone functions Step by Step During a call Using call waiting (second call) Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can block the second call or the signal tone... -
Page 35: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Step by Step Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent or allow a second call page 34 from being signaled by automatic camp-on during an ongoing call. The phone is in idle mode page 13. -
Page 36: Parking A Call
Enhanced phone functions Step by Step Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call. -
Page 37: Conducting A Conference
Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference. -
Page 38: Activating Tone Dialing/Dtmf Suffix-Dialing
Enhanced phone functions Step by Step Ending a conference Press the "Consult" key. The LED flashes. Enter the code. The LED goes out. Removing the ISDN central office party from the conference Press the "Consult" key. The LED flashes. *491 Enter the code. -
Page 39: Recording Calls
Enhanced phone functions Step by Step Recording calls If configured (contact your service personnel for de- tails), you can record an active call. Prerequisite: You are conducting a call. if available: Press the "Recording" key. The LED lights up. Press the "Consult" key. The LED flashes. )493 Enter the code. -
Page 40: Transferring A Call After A Speaker Call Announcement In A Group
45 seconds, the call from the first part returns to you (recall). Send trunk flash (not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you... -
Page 41: If You Cannot Reach A Destination
Enhanced phone functions Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone. -
Page 42: Using Night Answer
Enhanced phone functions Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel (= standard night answer service) or by you (= temporary night answer service). -
Page 43: Displaying And Assigning Call Charges
Displaying and assigning call charges Step by Step Displaying and assigning call charges Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined ac- count codes for you. Lift the handset. Enter the code. -
Page 44: Privacy/Security
Privacy/security Step by Step Privacy/security Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external call- ers are connected to another phone, which you can specify (contact your service personnel). -
Page 45: Caller Id Suppression
Enter the code. Your service personnel can activate/deactivate caller ID suppression for all phones. Silent Monitor (not for HiPath 500) When configured (ask responsible service personnel), you can join in an on-going call conducted by an internal user and monitor silently and unnoticed. -
Page 46: Monitoring A Room
Privacy/security Step by Step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Lift the handset and leave it directed towards the noise source. -
Page 47: Trace Call: Identifying Anonymous Callers (Not For U.s.)
Privacy/security Step by Step Trace call: identifying anonymous callers (not for U.S.) You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 sec- onds after a call. In this case, you should not hang up. You are conducting an external call. -
Page 48: Locking Another Telephone To Prevent Unauthorized Use
Privacy/security Step by Step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones against unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone. -
Page 49: Saving Your Pin
Privacy/security Step by Step Saving your PIN Enter a personal code to use the functions • for protecting your phone against unauthorized use page 47 • for using another telephone like your own page 52 • for changing a number page 53. -
Page 50: More Functions/Services
More functions/services Step by Step More functions/services Appointments function You can configure your phone to call you to remind you about an appointment. You must save the relevant time of the call for this. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily re- curring appointment. -
Page 51: Sending A Message
More functions/services Step by Step Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Transmitted text messages are saved as callback re- quests on OpenStage 10 T as well as on system tele- phones with no display and on ISDN, pulse or tone dial- ing telephones. -
Page 52: Editing Incoming Messages
More functions/services Step by Step Editing incoming messages Pay attention to the notes on page 12. Calling the sender Lift the handset. if available: Press the "Mailbox" key. (683 Enter the code. A connection is set up to the party who sent the mes- sage. -
Page 53: Changing A Number (After Exchanging/Moving/Relocating A Phone)
More functions/services Step by Step Changing a number (after exchanging/ moving/relocating a phone) When configured (consult your service personnel), you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the number including phone settings (e.g. -
Page 54: Resetting Services And Functions (System-Wide Cancellation For A Telephone)
More functions/services Step by Step Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated func- tions. The following functions are deleted, if enabled: • Forwarding on • Advisory msg. on • Ringing group on •... -
Page 55: Activating Functions For Another Telephone
More functions/services Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 page 44 • Call forwarding, code: 13, #1 page 22... -
Page 56: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Step by Step Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •... - Page 57 More functions/services Step by Step Wait for the dial tone and enter the code for example, 97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones. Dial the external number. You can only perform one function/establish one outgoing connection at a time.
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Page 58: Controlling Connected Computers Or Their Programs/Tel. Data Service
More functions/services Step by Step Controlling Connected Computers or Their Programs/Tel. Data Service If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. -
Page 59: Communicating With Pc Applications Over A Csta Interface
More functions/services Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). Information is sent to the application and received from the application via acoustic signaling. -
Page 60: Controlling Relays (Only For Hipath 3000)
More functions/services Step by Step Controlling relays (only for HiPath 3000) If this function has been configured (contact your ser- vice personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can ac- tivate and deactivate them manually them or configure them to activate and deactivate automatically (after tim- eout). -
Page 61: Paging Persons (Not For U.s., Not For Hipath 500)
More functions/services Step by Step Paging persons (not for U.S., not for HiPath 500) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page. -
Page 62: Using Team Functions
Using team functions Step by Step Using team functions If configured (consult your service personnel), your tele- phone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call If configured (consult your service personnel), you be- long to one or more groups of stations, which can be reached via hunt group or group call station numbers. -
Page 63: Accepting A Call For Another Member Of Your Team
Using team functions Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for oth- er telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured. -
Page 64: Uniform Call Distribution (Ucd)
Using team functions Step by Step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. - Page 65 Using team functions Step by Step Turning the night service on and off for UCD The phone is in idle mode page 13. *404 Enter the code for "UCD night on". depending on the configuration: Press the key shown. Enter the station number. (404 Enter the code for "UCD night off".
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Page 66: Individual Phone Configuration
Individual phone configuration Step by Step Individual phone configuration Adjusting audio settings Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume. Keep pressing the keys until the desired tone is set. Adjusting the ring volume Press one of the keys shown in idle mode. -
Page 67: Testing The Phone
Testing the phone Step by Step Testing the phone Phone functions, testing You can test your phone’s functionality. The phone is in idle mode page 13. )940 Enter the code. If everything is functioning correctly: • all LEDs on the phone light up and •... -
Page 68: Fixing Problems
Fixing problems Fixing problems Contact partner in the case of problems Contact your service personnel if a fault persists for more than five min- utes, for example. Troubleshooting Pressed key does not respond Check if the key is stuck. Telephone does not ring Check whether the "Do not disturb"... -
Page 69: Index
Index Index ........35 Call waiting on/off ......35 Call waiting tone on/off ............26 Callback ........ 45 Caller ID suppression ....... 20 Calling a second party ............64 Agents Calls ........... 31 Announcement ..........39 recording ........53 Answering machine .......... - Page 70 Index ........... 53 ............52 Fax details Mailbox ......... 17 Forwarding Making external calls ..........25 ........52 MSN in CO Making mobile calls ..25 ........17 multiple subscriber number (MSN) Making trunk calls ........... 23 ..........68 Forwarding key Malfunctions ......
- Page 71 Index ..............49 Station number ........47 ..........32 for a telephone assigning ..........49 ........ 45 PIN, saving deactivating display ....66 ..........45 Programming your telephone suppressing ..........43 ......... 31 Project calls Station speed-dialing ...... 43 Project code, account code Suffix-dialing ..........
- Page 72 Index ......22 Variable call forwarding Volume ............11 keys ........... 64 Work time...
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Page 73: Overview Of Functions And Codes
Accept call on hold trunk no. - 2 + Adjust ring tone Answer call Answer page ^ )59j internal (not for U.S., not for HiPath 500) ^ )41j Assign station number (not for U.S.) external ^ )67 j Associated dialing internal stn no. - Page 74 Overview of functions and codes Functions Operating steps )56 0 Call park "Consult" ^ (56 0 unpark Call waiting internal stn busy, wait 5 s Callback save "Callback" (58 Z delete answer (call) Change call volume )9419 j Change number own stn no.
- Page 75 Functions Operating steps )494 j Data I/O Service code Direct Answer Discreet calling ^ )945 j internal (not for HiPath 500) )97Z Do not disturb on (97Z or after 30 s Door opener entrance phone call internal )61 j open door "Consult"...
- Page 76 Overview of functions and codes Functions Operating steps Microphone deactivate "Microphone" activate "Microphone" )44 j Night answer temporary - on internal )44) Z standard - on (44 Z )66j Phone lock code (66 j unlock code )943 j central lock internal )943 j central unlock...
- Page 77 )490 Z camp-on (87 Z camp-on tone on )87 Z camp-on tone off ^ )944 j Silent monitor (not for HiPath 500) internal ^ )80 j Speaker call internal Speed dial system, dial „Speed Dial" 000...999 ^ )7j 000...999...
- Page 78 )80 j "Consult" group announcement in a group Trunk flash )51j "Consult" (not for HiPath 500) Log on at the begin- )401 j code ning of a shift Log off at the begin- (401Z ning of a shift (402Z...
- Page 79 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U121-2-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...