Uniform Call Distribution (Ucd); System Networking Via Lan (Pc Network) - Siemens HiPath 3000 Operating Instructions Manual

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Uniform Call Distribution (UCD)

If this function has been configured (contact System
Support), you belong to a group of users (agents) to
whom calls are distrib uted.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Lift the handset.
Enter the code for "Log on" or "Log off".
To log on, enter your identification number ("Agent:").
Contact System Support to find out what it is.
Logging on and off during your shift:
Lift the handset.
Enter the code for "Not available" or "Available".
Requesting and activating a work time:
If you want to follow-up on the last call you answered
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
distribution cycle for a programmable period of time un-
til you log back on.
or You have or had an UCD connection.
Enter the code for "off" or "on".
Turning the night service on and off for UCD:
Lift the handset.
Enter the code for "off" or "on".

System networking via LAN (PC network)

Using Other Team Functions
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