Siemens HiPath 500 Operating Instructions Manual
  1. Manuals
  2. Brands
  3. Siemens Manuals
  4. Digital phone
  5. HiPath 500
  6. Operating instructions manual

Siemens HiPath 500 Operating Instructions Manual

Hide thumbs Also See for HiPath 500:
Table of Contents

Advertisement

Quick Links

HiPath 500
HiPath 3000
HiPath 5000
optiPoint 500 entry
Operating Instructions

Advertisement

Table of Contents
loading

Related Manuals for Siemens HiPath 500

Summary of Contents for Siemens HiPath 500

  • Page 1 HiPath 500 HiPath 3000 HiPath 5000 optiPoint 500 entry Operating Instructions...

  • Page 2: Before You Begin

    An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective owners.

  • Page 3: Marks

    Before You Begin Marks The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified environ- mental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

  • Page 4: Table Of Contents

    Contents Contents Before You Begin ......2 Important Notes ......... . . 2 Marks .
  • Page 5 After a Speaker Call (Announcement) in a Group ....29 Trunk Flash (Not for HiPath 500) ......29 If You Cannot Reach a Destination .
  • Page 6 Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500) ......44 Controlling Relays (Not for HiPath 500) .
  • Page 7 Special Functions in the LAN (Not for HiPath 500) ......52 Leaving a Hunt Group/Group Call ......52 Transferring Call Forwarding .

  • Page 8: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 500 entry control panel Speaker Keys for for ring tones telephone settings Handset LEDs Eight fixed function keys: Consultation Redial Message Waiting Callback Speed Dial Mute Speaker Release Keypad Your service personnel can customize the default assignment to meet your preferences and requirements following order placement.

  • Page 9: How To Use These Operating Instructions

    Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).

  • Page 10: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by enter- ing codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always in- troduced by pressing the star key, and all codes to de- activate, disable or delete functions are always entered starting with the pound key.

  • Page 11: Making Calls - Basic Functions

    Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence).

  • Page 12: Dialing Numbers/Making Calls

    Making Calls – Basic Functions Step by Step Dialing Numbers/Making Calls Answering a Call With the Handset Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset.

  • Page 13: Redialing A Number

    Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. Lift the handset. Press this key. Redial If this feature is configured (contact the service personnel), accounts codes entered are also saved Page 33.

  • Page 14: Switching To The Party On Hold (Toggle)

    Making Calls – Basic Functions Step by Step Switching to the Party on Hold (Toggle) Press the key. Enter the code. LED continues to flash. Consultation Combining the calling parties into a three-party conference Press the key. Enter the code. The LED goes out. Consultation Connecting the other parties to each other Replace the handset.

  • Page 15: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Making Calls – Basic Functions Step by Step Deactivating call forwarding: Lift the handset. re w Enter the code. When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact the service per- sonnel), you can also forward calls to this desti- nation.

  • Page 16: Using Callback

    Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •...

  • Page 17: Telephone Settings

    Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume Press one of these keys while the phone is idle. Press the key. To raise or lower the volume, keep pressing the keys un- til the desired volume is set. simultaneously Save.

  • Page 18: Making Calls - Convenience Functions

    Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Making Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the telephone that is ringing. Accepting calls in a team Page 48.

  • Page 19: Answering Calls From The Entrance Telephone And Opening The Door

    Making Calls – Convenience Functions Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact the service personnel), visitors can open the door them- selves by entering a 5-digit code (e.g.
  • Page 20 Making Calls – Convenience Functions Step by Step Activating the door opener: Lift the handset. Enter the code. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000" (con- tact the service personnel). Enter the type of door opener. 1 = enable with ring, 2 = enable w/o ring = You can also open the door with- out a doorbell ring.

  • Page 21: Dialing Numbers/Making Calls

    Making Calls – Convenience Functions Step by Step Dialing Numbers/Making Calls Speed-Dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial num- bers Page 21 or the service personnel has stored system speed-dial numbers. Lift the handset. Press the key.

  • Page 22: Using Mailboxes

    Making Calls – Convenience Functions Step by Step Using Mailboxes If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset. Lift the handset. rjlg Enter the code. Press the illuminated key. Message Waiting This connects you to the sender of the message or the mailbox system.

  • Page 23: Reserve Trunk

    Making Calls – Convenience Functions Step by Step Reserve Trunk If this feature is configured (contact the service person- nel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call. Lift the handset. Enter the external code.

  • Page 24: Assigning A Station Number (Not For U.s.)

    Making Calls – Convenience Functions Step by Step Assigning a Station Number (Not for U.S.) If this function has been configured (contact the service personnel), you can selectively assign a specific num- ber (DID number) to your telephone before making an external call.

  • Page 25: During A Call

    Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...

  • Page 26: Preventing And Allowing Call Waiting (Automatic Camp-On)

    Making Calls – Convenience Functions Step by Step Preventing and Allowing Call Waiting (Auto- matic Camp-On) If this function has been configured (ask the service per- sonnel), you can prevent or allow a second call Page 25 from being signaled by automatic camp-on during an ongoing call.

  • Page 27: Picking Up (Retrieving) A Held Call

    Making Calls – Convenience Functions Step by Step Retrieving a Parked Call Precondition: One or more calls have been parked. The telephone is idle. Lift the handset. Enter the code. Enter the park slot number you noted earlier. If the park slot number you enter is not in use, you can- not retrieve the call.

  • Page 28: Activating Tone Dialing/Dtmf Suffix-Dialing

    Ending a Conference (Initiator Only) Press the key. LED flashes. Enter the code. Consultation Removing the ISDN Central Office Party From the Conference (Only for U.S., Not for HiPath 500) Press the key. LED flashes. Consultation qhme Enter the code.

  • Page 29: After A Speaker Call (Announcement) In A Group

    If the connection between the two other parties is not established within 45 seconds, the call from the first party returns to you (recall). Trunk Flash (Not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you...

  • Page 30: If You Cannot Reach A Destination

    Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination Call Waiting (Camp-On) It is important that you reach the called party, but the number is busy. Lift the handset. Enter the internal station number. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone.

  • Page 31: Using Night Answer

    Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service).

  • Page 32: Saving Function, Procedures And Appointment

    Saving Function, Procedures and Appointment Step by Step Saving Function, Procedures and Appointment Appointments Function Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Page 32. To do this, you need to save the time you want the call to be made.

  • Page 33: Displaying And Assigning Call Charges

    Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. Lift the handset. Enter the code.

  • Page 34: Private Sphere/Security

    Private Sphere/Security Step by Step Private Sphere/Security Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (contact the service personnel).

  • Page 35: Silent Monitor

    Private Sphere/Security Step by Step Silent Monitor If this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed. Lift the handset. qmhh Enter the code. Enter the internal station number.

  • Page 36: Trace Call: Identifying Anonymous Callers (Not For U.s.)

    Private Sphere/Security Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

  • Page 37: Locking Another Telephone To Prevent Unauthorized Use

    Private Sphere/Security Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.

  • Page 38: Using Other Functions/Services

    Using Other Functions/Services Step by Step Using Other Functions/Services Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialing tele- phones, transmitted text messages will be saved as a callback request.

  • Page 39: Answering Messages

    Using Other Functions/Services Step by Step Answering Messages If you have received any messages, the button "mes- sages/info" will light up. After lifting the receiver you will hear a special dial tone or an announcement. Lift the handset. rjlg Enter the code. Press the illuminated key.

  • Page 40: Change Call Number (Relocate)

    Using Other Functions/Services Step by Step Change call number (relocate) You can put your call number on every other available telephone when it is set up (contact the service person- nel). Your previous telephone then receives the old call num- ber of your new telephone.

  • Page 41: Resetting Services And Functions (System-Wide Cancellation For A Telephone)

    Using Other Functions/Services Step by Step Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated func- tions. The following functions are canceled, if they were activated: • Forwarding on • Advisory msg. on •...

  • Page 42: Activating Functions For Another Telephone

    Using Other Functions/Services Step by Step Activating Functions for Another Telephone If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. •...
  • Page 43 Using Other Functions/Services Step by Step • Lock and unlock all phones, code: 66/#66 Page 36 • Save PIN, code: Page 37 • Send a message, code: 68/#68 Page 38 • Group ringing, code: 81/#81 Page 48 • Group call, code: 85/#85 Page 47 •...

  • Page 44: Controlling Connected Computers Or Other Programs And Telephone Data Service (Not For Hipath 500)

    Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500) If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or in- formation systems, from your telephone.

  • Page 45: Controlling Relays (Not For Hipath 500)

    Using Other Functions/Services Step by Step Controlling Relays (Not for HiPath 500) If this feature is configured (contact the service person- nel), you can turn up to four relays on and off to control different facilities (such as a door opener).

  • Page 46: Enhanced Paging Equipment (Hipath 3700/3750/3800 Only)

    Using Other Functions/Services Step by Step Answering the page from the nearest telephone: Lift the handset. Enter the code. Enter your own station number. Enhanced Paging Equipment (HiPath 3700/ 3750/3800 Only) Paging: Lift the handset. Enter the code. Enter the number of the party you want to page. Answering the page from the nearest telephone: Lift the handset.

  • Page 47: Using Team Functions

    Using Team Functions Step by Step Using Team Functions Turning Group Call On and Off If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.

  • Page 48: Accepting A Call For Another Member Of Your Team

    Using Team Functions Step by Step If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset. Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team (group) from your telephone even while engaged in an-...

  • Page 49: Uniform Call Distribution (Ucd)

    Using Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.

  • Page 50: Team And Executive/Secretary Functions With

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you.

  • Page 51: Transferring Calls Directly To The Executive

    Testing the Telephone Step by Step Transferring Calls Directly to the Exec- utive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

  • Page 52: Special Functions In The Lan

    Special Functions in the LAN (Not for HiPath 500) Step by Step Special Functions in the LAN (Not for HiPath 500) If your telephone is operating in a HiPath 5000 RSM en- vironment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network).

  • Page 53: Transferring Call Forwarding

    Special Functions in the LAN (Not for HiPath 500) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Page 14 for your telephones from other HiPath 5000 RSM tele- phones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.

  • Page 54: Using Night Answer

    Special Functions in the LAN (Not for HiPath 500) Step by Step Using Night Answer If authorized (contact the service personnel), you can define telephones in other HiPath 3000 communica- tions platforms as the night answer Page 31. Lift the handset.

  • Page 55: Activating And Deactivating A Ringing Group

    Special Functions in the LAN (Not for HiPath 500) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 48.

  • Page 56: Controlling Relays

    Special Functions in the LAN (Not for HiPath 500) Step by Step Controlling Relays If this feature is configured (contact the service person- nel, you can also control relays Page 45 in other HiPath 3000 communications platforms. Lift the handset.

  • Page 57: Opening The Door

    Special Functions in the LAN (Not for HiPath 500) Step by Step Opening the Door If this feature is configured (contact the service person- nel), you can also activate the door opener Page 19 in other HiPath 3000 communications platforms.

  • Page 58: Documentation

    Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask the service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

  • Page 59: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 60: Index

    Index Index calls in queue ..........49 CE mark ............3 change call number ........40 cleaning the telephone ......59 conference ..........14 account code ..........33 connection setup, automatic ....22 agents ............49 consultation hold key ......... 13 announcement ...........
  • Page 61 Index handsfree answerback night answer ......18 ..........31 HiPath 5000 notes .............. 2 actuators ..........56 group call ..........52 hunt group ..........52 open door night answer ........... 54 with a code ..........19 opening the door ........57 open listening ..........
  • Page 62 Index setting your telephone tone dialing ......17, 34 ..........28 silent monitor tone dialing (DTMF dialing) ..........35 ....... 28 simple paging equipment trace call ......45 ............36 speaker call transfer (call) ..........22 special dial tone after announcement ..........

  • Page 63: Overview Of Functions And Codes (Alphabetical)

    Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code or pressing a function key. Functions Operating Steps n qim o...
  • Page 64 Overview of Functions and Codes (Alphabetical) Functions Operating Steps Call waiting (camp-on) Int. Stn busy, wait 5 seconds Callback Store a callback Callback n ril w Delete a callback Answering a callback (call) Camp-on Accept a waiting call (camp-on) Consultation Terminate second call, (1x or 2x) Consultation...
  • Page 65 Toggle Consultation Start three-party Consultation conference Connect parties n qmd e Control relay On (not for HiPath 500) n rmd e Off (not for HiPath 500) n qmkw n rmkw Door opener Conversation or after 30 seconds Int.
  • Page 66 Override Stn busy Consultation n qhi o Paging Paging another Int. person (not for U.S., not for HiPath 500) n qim o Answer page (simple / Int. or enhanced paging n rhi o Int. equipment)
  • Page 67 Overview of Functions and Codes (Alphabetical) Functions Operating Steps Park a call Consultation m w t n rij d Retrieve a parked call n qjj o Phone Changeover on Code (lock) n rjj o Changeover off Code (unlock) n qmhg o Lock all phones Int.
  • Page 68 Transferring a Stn No. Consultation call ...After announcement Consultation to group Group qie o Trunk flash (not for HiPath 500) Consultation Trunk Reserve trunk Busy (external) Wait 5 seconds When the reserved Ext. trunk is free n qhde o Log on at beginning...

  • Page 69: Fcc And Industry Canada Compliance

    FCC Rules, Part 15 The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 70 FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.

  • Page 71: Equipment Attachment Limitations

    Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
  • Page 72 An obligation to provide the respective characteristics shall only exist if Ref. No.: A31003-H1012-C120-7-7619 expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective own- Subject to availability. Right of modification reserved. ers.

This manual is also suitable for:

Hipath 3000Hipath 5000Optipoint 500 entry

Table of Contents