Siemens HiPath 500 Operating Instructions Manual
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Siemens HiPath 500 Operating Instructions Manual

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HiPath 500
HiPath 3000
HiPath 5000
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions

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Summary of Contents for Siemens HiPath 500

  • Page 1 HiPath 500 HiPath 3000 HiPath 5000 optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance Operating Instructions...

  • Page 2: Before You Begin

    These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and telephones on your HiPath 500 and HiPath 3000 / 5000. They describe all functions you can use from your telephone. You may find that some func- tions you wish to use are not avai l ble on your telephone.

  • Page 3: Marks

    Before You Begin Marks The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified en- vironmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

  • Page 4: Table Of Contents

    Contents Contents Before You Begin ......2 Important Notes ......... . . 2 Marks .
  • Page 5 Transferring a Call after a Speaker Call (Announcement) in a Group 56 Trunk Flash (Not for HiPath 500) ......57...
  • Page 6 Contents If You Cannot Reach a Destination ......58 Call Waiting (Camp-On) ........58 Busy Override - Joining a Call in Progress .
  • Page 7 Telephone Data Service (Not for HiPath 500)) ....89 Controlling Relays (Not for HiPath 500) ......90 Sensors (HiPath 3300/3350/3500/3550 Only) .
  • Page 8 Different Displays in a HiPath 4000 Environment (Not for HiPath 500) ......112 Labeling, Documentation .....114 Labeling Key Fields .

  • Page 9: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 500 economy basic standard advance Function keys Full-duplex speakerphone feature Illuminated display Headset port USB interface Interface for add-on equip- ment Option bays The name and model of your telephone are printed on the base of your optiPoint 500. optiPoint 500 economy/basic/standard control panel Key field fixed function keys:...

  • Page 10: Optipoint 500 Advance Control Panel With Optipoint Key Modules

    Basic operating instructions optiPoint 500 advance control panel with optiPoint key modules Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker for open Iluminated Keypad listening Display, LEDs and ring tones 2 lines with Key field 24 chars freely programmable keys Handset Fixed...

  • Page 11: How To Use These Operating Instructions

    Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).

  • Page 12: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: < > to scroll to a function and press Forwarding on execute it. You can select other functions directly depending on the situation.

  • Page 13: Functions You Can Use

    Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Page 98f.

  • Page 14: Making Calls - Basic Functions

    Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). •...

  • Page 15: Switching To Speakerphone Mode

    Making Calls – Basic Functions Step by Step Ending the call: Press the key. The LED goes out. Speaker Press the key. Release Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.

  • Page 16: Open Listening In The Room During A Call

    Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

  • Page 17: Making Calls

    Making Calls – Basic Functions Step by Step Making Calls Off-Hook Dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset.

  • Page 18: Redialing A Number

    Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed.

  • Page 19: Turning The Microphone On And Off

    Making Calls – Basic Functions Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporar- ily switch off the handset microphone or the handsfree microphone.

  • Page 20: Calling A Second Party (Consultation Hold)

    Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: Enquiry? Call the second party. Return to the first party: Confirm.

  • Page 21: Transferring A Call

    Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consult? UK: Enquiry? Enter the number of the party to which you want to transfer the call.

  • Page 22: Call Forwarding

    Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net- work)

  • Page 23: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Making Calls – Basic Functions Step by Step When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact your service per- sonnel), you can also forward calls to this desti- nation.
  • Page 24 Making Calls – Basic Functions Step by Step Deactivating call forwarding: Select and confirm. Forwarding - trunk off Enter the code. Confirm the displayed call forwarding type. Enter the activated call forwarding type. Enter your DID number.

  • Page 25: Using Callback

    Select the displayed function and press the "OK" dialog US: Next callback? key to display additional entries. UK: Display next? Deleting a displayed entry: Press the "OK" dialog key to confirm your selection. Delete? [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...
  • Page 26 Making Calls – Basic Functions Step by Step Ending callback display: Select and confirm. US: Exit? UK: End? Press the key. The LED goes out. Program/Service Press the key. The LED goes out. Speaker...

  • Page 27: Saving Repertory Dialing Numbers On A Key

    Making Calls – Basic Functions Step by Step Saving Repertory Dialing Numbers on a Key You can save frequently-dialed station numbers on pro- grammable keys that are unassigned by default. The keys can be programmed on two separate levels (switching levels, saving the Shift key Page 60) if a LED display is not saved for either station number (=Save without LED).

  • Page 28: Using Repertory Dialing Keys

    Making Calls – Basic Functions Step by Step The system telephone automatically recognizes if you want to save an internal or an external station number. The options "Save without LED" or "Save with LED" are only available for internal station numbers. Confirm.

  • Page 29: Telephone Settings

    Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.

  • Page 30: Adjusting The Speakerphone To The Room Acoustics

    Making Calls – Basic Functions Step by Step Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: "Quiet room", "Normal room"...

  • Page 31: Adjusting The Display Contrast

    Making Calls – Basic Functions Step by Step Adjusting the display contrast The display has four contrast levels that you can set ac- cording to your light conditions. Press one of the keys while the phone is idle. Select and confirm. Display contrast? Change the display contrast.

  • Page 32: Making Calls - Convenience Functions

    If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls). [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 33: Using The Speakerphone

    Making Calls – Convenience Functions Step by Step Using the Speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode.

  • Page 34: Answering A Call With A Headset

    Making Calls – Convenience Functions Step by Step Answering a Call With a Headset This function is not available with optiPoint 500 economy. Precondition: Your telephone rings. Confirm. Answer? or If the "Headset" key has been configured Page 60: Press the key. The LED lights up. Ending the call: Press the key.

  • Page 35: Answering Calls From The Entrance Telephone And Opening The Door

    Making Calls – Convenience Functions Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...

  • Page 36: Accepting A Call From An Answering Machine

    Making Calls – Convenience Functions Step by Step Opening the door with a code (at the door): After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or may not be forwarded.

  • Page 37: Dialing/Making Calls

    Making Calls – Convenience Functions Step by Step Dialing/Making Calls En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.

  • Page 38: Using A Caller List

    Next? Ending Retrieval Select and confirm. US: Exit? UK: End? Press the key. The LED goes out. Program/Service Press the key. The LED goes out. Speaker [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...
  • Page 39 Making Calls – Convenience Functions Step by Step Displaying the Call Time and Additional Call Infor- mation Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. Time/Date sent? View station no. View name? Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed.

  • Page 40: Speed-Dial

    0 to 9). If the speed-dial number is already in use, the pro- grammed station number appears on the screen. Confirm. US: Change? UK: Change entry? [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...
  • Page 41 Making Calls – Convenience Functions Step by Step First enter the external code and then the external sta- tion number. Confirm. US: Save? UK: Save entry? If you make a mistake: Select and confirm. This deletes all entered digits. Previous? Confirm.

  • Page 42: Dialing A Number From The Internal Directory

    Speaker Confirm. US: Directory? UK: Phonebook? Enter the code. If applicable If several directories have been configured (not for HiPath 500): Confirm. 1=internal? The first entry is displayed on the screen. Scroll to next or previous entry. Scroll Next? Scroll Previous? Enter the name you want to find, or just the first few letters, using the alphanumeric keypad.
  • Page 43 Making Calls – Convenience Functions Step by Step If no entry exists for the entered letters, you will hear three short beeps. To enter a space, press the "0". Pressing "1" or "#" automatically displays the first entry in the internal directory. The "...

  • Page 44: Dialing From The Telephone Database (Ldap) (Not For Hipath 500)

    Making Calls – Convenience Functions Step by Step Dialing from the Telephone Database (LDAP) (Not for HiPath 500) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
  • Page 45 Making Calls – Convenience Functions Step by Step Confirm. Search? The name is searched for. This may take a few seconds. The result is displayed: If only one name is found, it is displayed. Confirm. Call? If several names are found (max. 50), the first name is displayed.

  • Page 46: Using Mailboxes

    Press the key. The LED lights up. Program/Service Select and confirm 80=Speaker call? Enter the code. Enter the station number. Responding to a speaker call Page 33. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 47: Automatic Connection Setup (Hotline)

    Press the key. The LED lights up. Program/Service Select and confirm 41=Temporary MSN? Enter the code. Enter the DID number you wish to use. Dial the external number. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 48: Associated Dialing/Dialing Aid

    Making Calls – Convenience Functions Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact your ser- vice personnel), you can use a dialing aid to dial num- bers and set up calls for your telephone. The operating procedure depends on whether the dial- ing aid is connected to the S bus or the a/b (T/R) port.

  • Page 49: During A Call

    Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...

  • Page 50: Preventing And Allowing Call Waiting (Automatic Camp-On)

    A one-time special dial tone then alerts you to the waiting call. Select and confirm. Waiting tone off? Waiting tone on? Enter code for "tone off" or "tone on". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 51: Parking A Call

    If a parked call is not picked up, after a specific period of time the call is returned to the tele- phone from where it was parked (recall). [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 52: Placing External Calls On Hold

    Making Calls – Convenience Functions Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Page 60, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

  • Page 53: Conducting A Conference

    Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. Call the first party. Select and confirm.

  • Page 54: Ending A Conference (Initiator Only)

    Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Removing the ISDN Central Office Party From the Conference (Only for U.S., Not for HiPath 500) Select and confirm. Drop last conf. party? Press the key. The LED lights up. Enter the code. The Program/Service LED goes out.

  • Page 55: Activating Tone Dialing/Dtmf Suffix-Dialing

    Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 56: Transferring A Call After A Speaker Call (Announcement) In A Group

    Making Calls – Convenience Functions Step by Step Transferring a Call after a Speaker Call (An- nouncement) in a Group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, Page 46) to announce a call in progress to a group of users Page 92.

  • Page 57: Trunk Flash (Not For Hipath 500)

    Making Calls – Convenience Functions Step by Step Trunk Flash (Not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.

  • Page 58: If You Cannot Reach A Destination

    Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination ... Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the Camp-on display and the busy tone is followed by the ring tone.

  • Page 59: Using Night Answer

    Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel (standard night answer service) or by you (temporary night answer service).

  • Page 60: Assigning Functions To Keys

    Saving Functions, Procedures and Appointments Step by Step Saving Functions, Procedures and Appointments You can save a frequently-dialed number Page 27, or frequently-used functions/procedures (comprising sev- eral operating steps) to any free key on your telephone or add-on device. Assigning Functions to Keys Press the key.
  • Page 61 US:Join/leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay (not for HiPath 500), Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off): Saved function is not active.
  • Page 62 Saving Functions, Procedures and Appointments Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone.
  • Page 63 Override, US:Park UK:Call Park, Pickup - directed, Pick- up - group, Account code, Show call charges, Radio pag- ing equip (not for HiPath 500), Answer page, Timed re- minder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, Consultation, Associated dial, Asso- ciated serv., Tel.

  • Page 64: Assigning A Procedure (Operating Steps) To A Key

    Saving Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Page 48, you can save all the remaining inputs re- quired (station number of the calling party + the station number to be dialed) to a single key.
  • Page 65 Saving Functions, Procedures and Appointments Step by Step Confirm. US: End? UK: Exit? Select and confirm. US: Program another key? UK: Another key? Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

  • Page 66: Appointments Function

    Saving Functions, Procedures and Appointments Step by Step Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment Page 67. To do this, you need to save the time you want the call to be made.

  • Page 67: Using Timed Reminders

    Saving Functions, Procedures and Appointments Step by Step Using Timed Reminders Precondition: You must have saved a timed reminder Page 66. The current time is the time stored. The telephone rings. The timed reminder appears on US: Reminder: the screen. UK: Reminder at: Press the key twice.

  • Page 68: Displaying And Assigning Call Charges

    Five seconds later, the total accumulated connection charges appear. Press the key. The LED lights up. Program/Service Select and confirm 65=Show call charges? Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 69: Displaying Call Charges For Another Telephone (Not For U.s.)

    Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service per- sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone). Precondition: You have programmed the function "View call charges"...

  • Page 70: Dialing With Call Charge Assignment

    May be necessary, depending on how your system is configured; contact your service personnel for details. Enter the number of the external station. You can also enter the account code during an external call. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 71: Private Sphere/Security

    (continuous buzzing tone) reminds you that do not disturb is active. Authorized internal callers can automatically override the do not disturb function after five sec- onds. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 72: Caller Id Suppression

    Private Sphere/Security Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? Restore caller ID? Enter code for "suppress"...

  • Page 73: Monitoring A Room

    Private Sphere/Security Step by Step Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

  • Page 74: Trace Call: Identifying Anonymous Callers (Not For U.s.)

    Private Sphere/Security Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

  • Page 75: Locking The Telephone To Prevent Unauthorized Use

    Private Sphere/Security Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab- sence. Precondition: You must have configured a personal identification number (PIN) for your telephone Page 77.

  • Page 76: Locking Another Telephone To Prevent Unauthorized Use

    Enter the code. Enter the internal number of the telephones that you want to lock or unlock. Confirm. =Lock phone? #=Unlock phone? Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 77: Saving Your Pin

    Enter the new PIN. Repeat the new PIN. If you forget your PIN, contact your service per- sonnel, who can reset your PIN to "00000". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 78: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling telephones, transmitted text messages will be saved as a callback request.

  • Page 79: Displaying And Deleting Messages You Have Sent

    Using Other Functions Step by Step Entering text via the keypad Enter text (max. 24 characters) via the keypad. Digit keys must be pressed a specific number of times to en- ter letters. Example: "R" = Press the key once and the key three times.

  • Page 80: Answering Messages

    Using Other Functions Step by Step Answering Messages "Messages received:" appears on your screen, along with an indication of the length. Confirm. US: View messages? UK: Display Messages? Follow the display prompts.

  • Page 81: Leaving An Advisory Message

    Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

  • Page 82: Display Number Of Waiting Calls And Overload Indication

    Dial the external number. This state is canceled at the end of the call. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 83: Change Call Number (Relocate)

    Using Other Functions Step by Step Change call number (relocate) You can put your call number on every other available telephone when it is set up (ask your service person- nel). Your previous telephone then receives the old call num- ber of your new telephone.

  • Page 84: Fax Details And Message On Answering Machine

    • Ringer cutoff on • Messages received: • View callbacks Press the key. The LED lights up. Program/Service Select and confirm #0=Reset services? Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 85: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Tele- phone If this function has been configured (contact your ser- vice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

  • Page 86: Using System Functions From The Outside

    Using Other Functions Step by Step Using System Functions from the Outside (DISA: Direct Inward System Access) If this function has been configured (contact your ser- vice personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system: •...
  • Page 87 Using Other Functions Step by Step Wait for a dial tone and then enter the code, such as 97 for Do not disturb on. Make other inputs as neces- sary; (refer to the operating instructions for pulse and DTMF telephones). Dial the external number.

  • Page 88: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (e.g. toll fraud).

  • Page 89: Controlling Connected Computers Or Other Programs And Telephone Data Service (Not For Hipath 500))

    Controlling Connected Computers or Other Programs and Telephone Data Service (Not for HiPath 500)) If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

  • Page 90: Controlling Relays (Not For Hipath 500)

    Using Other Functions Step by Step Controlling Relays (Not for HiPath 500) If this function has been configured (contact your ser- vice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener).

  • Page 91: Simple Paging Equipment

    Using Other Functions Step by Step Simple Paging Equipment Paging: To be paged, you must have activated a call ringing group Page 95, call forwarding Page 22, or call re- direction (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically.

  • Page 92: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your ser- vice personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.
  • Page 93 Select and confirm US: Leave group? This turns off the audible tone for the displayed group or UK: Leave hunt group? trunk. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 94: Accepting A Call For Another Member Of Your Team

    Confirm. Pickup - group? Press the key. The LED lights up. Program/Service Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 95: Activating And Deactivating A Ringing Group

    Removing all telephones in call ringing group: Select and confirm. Ringing group off? Enter the code. [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 96: Uniform Call Distribution (Ucd)

    Press the key. The LED lights up. Program/Service Select and confirm UCD? Confirm. #402=Not available? 402=Available? rhdf qhdf Enter the code for "Not available" or "Available". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...
  • Page 97 Display the number of waiting calls: Press the key. The LED lights up. Program/Service Select and confirm UCD? Confirm. 405=Calls in queue? qhdi Enter the code for "on" or "off". [1] ”Different Displays in a HiPath 4000 Environment (Not for HiPath 500)” Page 112...

  • Page 98: Team And Executive/Secretary

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact your ser- vice personnel), you belong to a team of users for whom special keys were programmed: •...

  • Page 99: Answering Calls With Trunk Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker"...

  • Page 100: Switching Between Phone Calls On Multiple Trunks

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key.
  • Page 101 Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? 2=external calls only? 3=internal calls only? Enter the code. Enter the destination number. Confirm. US: Save? UK: Save entry? If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line"...

  • Page 102: Using Dss Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not en- gaged in a phone call.

  • Page 103: Transferring A Call In Progress

    Team and Executive/Secretary Functions With Trunk Keys Step by Step or With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). Transferring a Call in Progress Press the DSS key and announce the call, if desired. Replace the handset.

  • Page 104: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

  • Page 105: Testing The Telephone

    Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. 940=Phone test? qmhd Enter the code. If everything is OK, •...

  • Page 106: Special Functions In The Lan

    Special Functions in the LAN (Not for HiPath 500) Step by Step Special Functions in the LAN (Not for HiPath 500) If your telephone is operating in a HiPath 5000 environ- ment, multiple HiPath 3000 systems are interconnect- ed via a LAN (Local Area Network, e.g. proprietary PC network).

  • Page 107: Transferring Call Forwarding

    Special Functions in the LAN (Not for HiPath 500) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Page 22 for your telephone from other HiPath 5000 telephones. Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.

  • Page 108: Using Night Answer

    Special Functions in the LAN (Not for HiPath 500) Step by Step Using Night Answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communica- tions platforms as the night answer Page 59. Select and confirm.

  • Page 109: Activating And Deactivating A Ringing Group

    Special Functions in the LAN (Not for HiPath 500) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 95.

  • Page 110: Controlling Relays

    Special Functions in the LAN (Not for HiPath 500) Step by Step Controlling Relays If this feature is configured (contact your service per- sonnel), you can also control relays Page 90 in other HiPath 3000 communications platforms. Select and confirm.

  • Page 111: Opening The Door

    Special Functions in the LAN (Not for HiPath 500) Step by Step Opening the Door If this feature is configured (contact your service per- sonnel), you can also activate the door opener Page 35 in other HiPath 3000 communications plat- forms.

  • Page 112: Different Displays In A Hipath 4000 Environment

    Different Displays in a HiPath 4000 Environment (Not for HiPath 500) Step by Step Different Displays in a HiPath 4000 Environment (Not for HiPath 500) Depending on the system configuration, not all func- tions may appear on the display exactly as shown in this document.

  • Page 113: Different Displays In A Hipath 4000 Environment

    Different Displays in a HiPath 4000 Environment (Not for HiPath 500) Step by Step Menu Function Description More features? DTMF dialing? Page 55 Speaker call? Page 46 Retrieve call? Page 51 Pickup - directed? Page 32 Account code? Page 70...

  • Page 114: Labeling, Documentation

    • with a computer: You have avail of a CD Rom (ask your service personnel) with the elec- tronic operating instructions for your HiPath 500 and HiPath 3000 / 5000 Page 115. You can label your keypads for each PC.

  • Page 115: Attaching A Station Number Label

    Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask your service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

  • Page 116: Accessories

    Labeling, Documentation Accessories The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint key module: Key module with 16 programmable keys. You can connect up to two key modules to your telephone.

  • Page 117: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 118: Responding To Error Messages On The Screen

    Fixing Problems Step by Step Responding to Error Messages on the Screen Possible cause: US: Invalid entry UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. Possible cause: US: Not authorized UK: Access denied You tried to activate a disabled function.

  • Page 119: Contacts For Resolving Problems

    Fixing Problems Step by Step Possible cause 1: Key affects other layer If "Delete other layer" appears on the menu: you tried to program a function or internal station num- ber with LED on a key that is already programmed on the second layer (for example, external station number).

  • Page 120: Index

    Index Index call forwarding ..........22 MSN in CO ..........23 call request ..........38 call signal ............. 14 call transfer ..........21 accessories ..........116 call volume ..........14, 30 account code ..........70 call waiting activating door opener ......
  • Page 121 Index dialing (MSN) ............23 en-bloc function keys ............37 ..........12 from the LDAP database functions ...... 44 internal/external calls activating/deactivating for another ......17 dialing a number telephone associated service ... 85 from the caller list programming on keys ........
  • Page 122 Index operating instructions HTML format ........115 labeling key fields ......9, 10, 114 ordering ..........115 LAN telephony .......... 106 PDF format ..........115 LDAP telephone database ......44 operating principle ........12 leaving an advisory message ....81 operating steps LED (light-emitting diode) .....
  • Page 123 Index ring transfer in an executive/secretary team ..104 team with trunk keys ......... 98 ring volume ..........29 telephone ringer cutoff ..........71 cleaning ..........117 ringing group ..........95 locking ............75 room monitor ..........73 locking another ........
  • Page 124 Index variable call forwarding ......22 waiting calls ..........82 work time ............ 97...

  • Page 125: Overview Of Functions/Codes (Alphabetical)

    Call wait.trm.off #490 Caller List Save number Changeover on Changeover off Change PIN Conference Start conference Adding a party to the conference End conference View conf parties Remove party Drop last conf. party (only for U.S., not for HiPath 500)
  • Page 126 < > Code Consult Return to held call Quit and return Transfer/US:Accept call UK:Accept Control Relay On (not for HiPath 500) Control Relay Off (not for HiPath 500) US:Directory UK:Phonebook 1=internal 2=LDAP (not for HiPath 500) DISA Internal DISA (not for HiPath 500)
  • Page 127 Lock all phones Monitoring Mute on Mute off Night answer on Night answer off Open door Override Page (not for HiPath 500) Answer page (not for U.S.) Park a call Retrieve call Phone Test Pickup - directed Pickup - group Accept call Prog.
  • Page 128 Show call charges (own telephone) View call charges (other party’s telephone) Speaker call Suppress call ID Restore caller ID Tel. data service (not for HiPath 500) Temporary MSN (not for U.S.) Temporary Phone Timed reminder on Timed reminder off Toggle/Connect...
  • Page 129 Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Log on Log off #401 Available Not available #402 Work on Work off #403 UCD night on UCD night off #404 Calls in queue...

  • Page 130: Fcc And Industry Canada Compliance

    FCC Rules, Part 15 The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 131 FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.

  • Page 132: Equipment Attachment Limitations

    Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
  • Page 133 An obligation to provide the respective characteristics shall only exist if Ref. No.: A31003-H1012-C121-8-7619 expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective own- Subject to availability. Right of modification reserved. ers.

This manual is also suitable for:

Optipoint 500 advanceHipath 5000Optipoint 500 economyOptipoint 500 basicHipath 3000Optipoint 500 standard

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