Appendix B. Getting Help And Technical Assistance; Collecting Service Data - Lenovo ThinkSystem D3 User Manual

Appendix B. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and
support are available at:
http://datacentersupport.lenovo.com
Note: IBM is Lenovo's preferred service provider for ThinkSystem.

Collecting service data

To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need
collect service data that can be used for further analysis. Service data includes information such as event
logs and hardware inventory.
Service data can be collected through the following tools:
• Lenovo XClarity Provisioning Manager
Use the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect system service
data. You can collect existing system log data or run a new diagnostic to collect new data.
• Lenovo XClarity Controller
You can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the server.
The file can be saved and sent to Lenovo Support.
– For more information about using the web interface to collect service data, see the "Backing up the
BMC configuration" section in the XCC documentation compatible with your server at
pubs.lenovo.com/lxcc-overview/
– For more information about using the CLI to collect service data, see the "XCC
in the XCC documentation compatible with your server at
• Lenovo XClarity Administrator
Lenovo XClarity Administrator can be set up to collect and send diagnostic files automatically to Lenovo
Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed
endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another
service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and
send diagnostic files to the Lenovo Support.
You can find more information about setting up automatic problem notification within the Lenovo XClarity
Administrator at
https://pubs.lenovo.com/lxca/admin_setupcallhome
• Lenovo XClarity Essentials OneCLI
Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in-
band and out-of-band. When running in-band within the host operating system on the server, OneCLI can
collect information about the operating system, such as the operating system event log, in addition to the
hardware service data.
To obtain service data, you can run the
getinfor
, see
https://pubs.lenovo.com/lxce-onecli/onecli_r_getinfor_command
© Copyright Lenovo 2024
.
getinfor
command. For more information about running the
ffdc
https://pubs.lenovo.com/lxcc-overview/
.
.
https://
command" section
.
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