Samsung MULTIXPRESS CLX-9251 Series Service Manual page 416

4. Troubleshooting
4) Scan to PC login failure
•
Symptom : Login failure popup is displayed when the user selects their Scan ID in the Scan to PC menu.
•
Cause :
-
Anti-virus program blocks executable files if it tries to communicate with external device but it is not digitally
signed.
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Due to 3rd part library, boost ASIO does not work in certain user environment, EPM is not able to receive login
event from MFP.
NOTE
If any network security device blocks SNMP protocol communication, login will be failed
•
Troubleshooting
1) If Login Failure problem is happened and Easy Printer Manager lower than 1.03.45.01 version is installed on
customer PC, please update Easy Printer Manager to the latest version (from Download Center of Samsung web site)
2) Launch Easy Printer Manager and check whether 'Enable Scan from Device Panel' is checked in the Scan to
PC Settings menu.
3) Even though 'Enable Scan from Device Panel' is checked but still Login Failure is occurred, please check SNMP
communication between PC and MFP has been blocked or not and then allow SNMP communications.
4) If your EPM is equal or higher than 1.05.10.00 but you faced Login Failure issue, Please execute attached
S2PCTroubleshooter and then click the 'Run diagnose' button in the 'diagnose' tab. Once diagnose is performed,
click the 'Save Log As' to get debug log. This debug log would be great help for us to analyze the problem.
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