Samsung MULTIXPRESS CLX-9251 Series Service Manual page 282

4. Troubleshooting
► Error Code
C1–4411
C1–4413
► Error message
Cyan toner cartridge is not installed. Install it.
Shake cyan toner cartridge.
► Symptom
The cyan toner cartridge is not installed. / The CRUM data is not detected.
► Troubleshooting method
1) Open the front cover. Check if the cyan toner cartridge is installed.
2) Remove and reinstall the cyan toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the cyan toner cartridge(CLT-C809S) with a new one.
► Error Code
C1–4512
► Error message
Cyan toner cartridge is not compatible. Check users guide.
► Symptom
Cyan toner cartridge is not compatible.
► Troubleshooting method
1) Replace the cyan toner cartridge with a new one.
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