Canon imagePASS-R1 Service Manual page 79

Symptom
Scanning
Problems with scan- • Loose, incorrect, or missing connection
ning or sending files between the imagePASS and printer
• The printer does not have an IP ad-
dress
Printing
NOTE:
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to
make sure that the printer itself does not need servicing or adjusting.
Test page fails to Print engine is not ready to print
print
There is a problem with the connection be-
tween the imagePASS and the printer
Corrupted system software
Faulty hard disk drive
imagePASS appears PostScript error
in the list of printers
on the customer's
Application problem
workstation, but cer-
tain jobs do not print
Configuration page is • Missing, incorrect, or faulty DIMM
completely or mostly • Corrupted system software
blank
A print job stalls or PostScript or application error
stops after one or a
few pages
Missing, incorrect, or faulty DIMM(s), or faul-
ty DIMM connections
Color quality is not Problem with the printer
consistent
File or application problem
Possible cause Suggested action
1. Check and reseat the printer interface cable between the im-
agePASS and the printer.
2. Power off/on the printer.
3. Replace the printer interface cable.
1. Make sure that the printer is powered on and ready to print.
2. Check the printer touch panel for indications or messages
about the printer status.
1. Make sure that the imagePASS LED is lit. If not, press the power
switch to turn on the imagePASS.
2. Power off/on the printer.
NOTE:
Power off the printer using the main power switch on the
front.
3. Make sure the network and scanning options are available
from the printer touch panel.
4. Check again that the printer interface cable is present and
properly connected to the imagePASS and the printer.
5. Check again that the printer interface board is present and
properly connected to the motherboard.
6. Replace the printer interface cable.
7. Replace the printer interface board.
8. If the problem persists, you may need to service the printer.
Reinstall system software.
Replace the hard disk drive.
If replacing the hard disk drive does not correct the problem, make
sure you install the old hard disk drive back into the imagePASS.
Make sure that Print to PostScript Error in Setup is set to Yes.
Check for error messages on the imagePASS output.
1. Print a job from a different application to determine if the prob-
lem is associated with a particular application.
2. Make sure that the connection between the imagePASS and
the workstation is working by downloading a test page from the
workstation or printing a simple file, such as a text file.
3. Resend the problem file.
1. Check the DIMM and reseat them to remove any oxidation on
the connectors.
2. Reinstall system software.
3. Replace the motherboard.
1. Cancel the imagePASS print job.
2. If this fails to clear the problem, power off/on the printer.
1. Power off the imagePASS; check for missing DIMMs and reseat
the DIMMs to remove any oxidation on the connectors.
2. Replace the motherboard.
Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
1. Print a different color test page from another application.
2. If the quality of the test page is good, there may be a file or
application problem.
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5. TROUBLESHOOTING