Canon imagePASS-R1 Service Manual page 76

Symptom
FF (during the start- Possibly one of the following:
up, imagePASS • Faulty motherboard
• Faulty or missing CPU
hangs displaying FF)
Any other code that • Faulty motherboard
the system hangs on
before reaching the
idle state
Startup
imagePASS starts up One of the following:
and then shuts down • Faulty connection between imagePASS
and printer
• Corrupted security chip
• Faulty power supply
• Faulty motherboard
• Faulty CPU
• Faulty printer interface board
imagePASS starts up, One of the following:
• Printer interface firmware has been up-
but the Fiery screens
graded and a system reboot is required
on the printer touch
• Faulty connection between the image-
panel are unavailable
for more than 15 mi- PASS and the printer
nutes
imagePASS starts up, One of the following:
• Service switches are not set for Normal
and stays on, but
operation
does not reach Idle
• System software is corrupt
• Hard disk drive is faulty
• Missing or faulty DIMM(s), or faulty
DIMM connections
• Motherboard is faulty
• CPU missing or faulty
Possible cause Suggested action
1. Replace the motherboard.
2. Replace the CPU.
NOTE:
FF shown after the imagePASS becomes Idle or shortly at the
startup does not indicate an error status.
1. Make sure that you reseated the internal cable connections
and verified system components.
2. Replace the motherboard.
1. Check and reseat the printer interface cable between the im-
agePASS and the printer.
2. Replace the printer interface cable.
3. Listen for the power supply fan and feel for airflow.
4. If you do not feel air from the power supply fan, you may need
to replace a faulty power supply.
5. Replace the motherboard.
6. Replace the CPU.
7. Replace the printer interface board.
1. Reboot the printer and wait for the printer and the imagePASS
to start up and reach Idle.
NOTE:
Note: If you press the Fiery icon on the printer touch panel
before the imagePASS finishes the startup process, "TCP
connect error" appears on the printer touch panel.
Press OK to return to the Home screen, and wait until the
imagePASS reaches Idle.
2. Verify that the imagePASS and the printer have the same time
and date information. If the time and date information do not
match on both devices, the Fiery icon may fail to appear.
For information on how to check and set the time and date on
the imagePASS, see Configuration and Setup, which is part of
the user documentation set. For information on how to check
and set the time and date on the printer, see the printer docu-
mentation.
3. Reboot the imagePASS.
4. Check and reseat the cable connections between the image-
PASS and the printer.
5. Replace the external cables one by one.
1. Make sure that the imagePASS service switches are both set
to OFF for Normal operation (away from "ON").
2. Power off/on the imagePASS.
NOTE:
To power off the imagePASS, power off the printer using the
main power switch on the front.
3. Reinstall the system software.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
7. Check the DIMM(s) and reseat them to remove any oxidation
on the connectors.
8. Replace the motherboard.
9. Replace the CPU.
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5. TROUBLESHOOTING