Canon imagePASS-R1 Service Manual page 78

Symptom
The LED on the im-
Failed to format the hard disk drive.
agePASS shows error
codes EE - > 43.->
EE -> 43....
The LED on the im- The USB device may have a corrupted im-
age file, or your hard disk drive cannot be
agePASS shows error
accessed.
codes EE -> 44.-> EE
-> 44....
The LED on the im- Failed to install bootloader.
agePASS shows error
codes EE - > 45.->
EE -> 45....
Backup and restore
The LED on the im- Failed to mount hard disk drive partition.
agePASS shows error
codes EE - > 21.->
EE -> 21....
The LED on the im- Failed to format the hard disk drive.
agePASS shows error
codes EE - > 43.->
EE -> 43....
The LED on the im- The USB device may have a corrupted im-
agePASS shows error age file, or your hard disk drive cannot be
accessed.
codes EE -> 44.-> EE
-> 44....
Network
If you suspect a network problem, keep in mind the following:
• If the imagePASS does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer's workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Unable to connect to One of the following:
the network; or nei- • Wrong cable. Do not use a crossover
ther LED on the cable.
10/100/1000BaseT • Wrong port. Do not use the printer port.
network connector is The printer port is reserved for the print-
lit er and for installing system software
from a PC.
• Faulty network cable or connection
• Faulty network
• Faulty Ethernet port on the mother-
board
System starts up One of the following:
slowly (seems to • Normal behavior
hang) and the Con- System is searching for a nonexistent
figuration page dis- DHCP server.
DHCP is enabled by default on the im-
plays an error on the
"IP Address" line un-
agePASS, but the customer's network is
der "Network Setup"
not using DHCP.
• If the customer's network is using
DHCP:
Possible cause
• Network cable or connection is
faulty
• Network is faulty
• Faulty Ethernet port on the moth-
erboard
Suggested action
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
1. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
2. If the above actions do not work, replace the hard disk drive.
The imagePASS is not properly installed. Reinstall the imagePASS.
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
1. Make sure that the network cable is the correct type and con-
nected to the designated LAN port on the imagePASS connec-
tor panel.
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. Request that the network administrator check Network Setup.
5. Request that the network administrator check other devices on
the network.
If other devices are not functioning, there could be a problem
with the network.
6. If the rest of the network is functioning properly and the prob-
lem persists, replace the motherboard.
1. Request that the network administrator change the default in
imagePASS Network Setup.
2. If neither LED on the designated network port is lit on the im-
agePASS, check the cable connection to the imagePASS and
the network. Make sure that the cable is the correct type.
3. If the network cable is the correct type and is properly con-
nected to the imagePASS, connect a new network cable to the
imagePASS.
4. Request that the network administrator check other devices on
the network.
If other devices are not functioning, there could be a problem
with the network.
5. Replace the motherboard.
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5. TROUBLESHOOTING