Problem Of Internal Devices And Other Hardware - NEC Express5800 Series Maintenance Manual

Chapter 1 Maintenance
[?] Smart Array S100i SR Gen10 SW RAID drives are not found when RAID mode is disabled

When Smart Array S100i SR Gen10 SW RAID controller is enabled on a server and RAID mode is
disabled in the System Utility, then the drives are listed as AHCI drives or H220i drives and the RAID
controller is not found in POST or device manager. When RAID mode is enabled, the drives appear as
Smart Array S100i SR Gen10 SW RAID controller drives.
Below is the procedure to correct the problem.
1. Press the <F9> key during the startup process to access System Utility.
2. In the System Configuration menu, select BIOS/Platform Configuration (RBSU) → Storage
Options → SATA Controller Options → Embedded SATA Configuration → Smart Array SW
RAID Support.
3. Press <F10> key to save the configuration.
4. Reboot the server.
[?] Data located on drives accessed in RAID mode is not compatible with data accessed from non-RAID mode

Recommends that you access drive data only when the same RAID or non-RAID mode is enabled. Back
up and restore the data on the drives.
[?] The Smart Array controller does not show logical drives after moving drives to a new server or JBOD

Be sure to follow all drive roaming rules when migrating drives.
5.6

Problem of Internal Devices and Other Hardware

[?] Unable to access the internal or external devices
 Are cables properly connected?

Make sure that the interface cables and power cord are properly connected. Also make sure that the
cables are connected in the correct order.
 Is the power-on order correct?

When the server has any external devices connected, power on the external devices first, then the
server.
 Did you install drivers for connected optional devices?

Some optional devices require specific device drivers. Refer to the manual that comes with the device to
install its driver.
34
Note
Drive roaming lets you move disk drives and arrays while maintaining data
availability. You can move one or more disk drives in a configured logical drive to a
different bay position as long as the new bay position is accessible by the same
controller. In addition, you can move a complete array from one controller to
another, even if controllers are in different servers. The logical drive status must be
good before you move physical drives to a new bay position.
Drive roaming is an offline feature. There is no method for removing an array while
the server is online and then moving it to a new physical location.
Express5800/R120h-1E, R120h-2E Maintenance Guide
5. Troubleshooting