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Q
I have connected the headset, but I cannot hear
sound normally.
A1 If the Bluetooth headset is properly connected to a
computer, the Control Pane Sound Playback Device
changes to Bluetooth Audio (for a mono headset) or
High Quality Bluetooth Audio (for a stereo headset). If
the Sound Playback Device in the Control Panel is not
changed properly, you may not hear any sound. Check
the audio settings in the Control Panel according to the
procedures below.
Configuring Sounds and Audio Devices in the
Control Panel
Double-Click Start > Control Panel > Sounds and
Audio Devices.
Select the Audio tab in the Sounds and Audio
Devices Properties window.
Check if the Sound playback and Sound recording
device is set to Bluetooth audio (for a mono headset)
or High Quality Bluetooth audio (for a stereo headset).
A2 Some headsets cause sound to be played
intermittently depending on the Bluetooth driver and
the firmware version. Check your Bluetooth driver and
firmware versions and download the latest versions by
connecting to Zaigen (www.zaizen.co.kr).
▶ Checking the Version
– Driver Version: In the Taskbar, right-click the
Bluetooth icon > Check the version in the
General tab.
– Firmware Version: In the Taskbar, right-click the
Bluetooth icon > Check the version in the
Hardware tab.
A3 Check if the headset is properly connected and is
operating normally.
A4 Check the volume settings of the headset and the
computer.
A5 If a multimedia application such as Windows Media Player
is running when connecting the headset, the headset may
not be connected or recognized properly. Connect the
headset first and then launch a multimedia application.
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