Troubleshooting - Samsung QND-6010R User Manual

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PROBLEM
y On the authentication popup window prompted when initially accessing https, click "View
Authentication Certificate" and select the "Always trust when connecting to the designated
No video is displayed when accessing
webviewer IP" check box.
the plug-in free webviewer on Safari
y If the webviewer continues failing to display a video after you select "Next" on the message
via HTTPS.
window below, press the command key + Q to exit the Safari browser, access again and
follow the procedures stated above.
y Check to make sure that the camera's Network settings are appropriate.
y Check to make sure that all network cables have been connected properly.
I can't access the camera from a web
y If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses
browser.
without any problem.
y If the camera is connected to a Broadband Router, verify that port forwarding is properly
configured.
y Connected Viewers become disconnected upon any change to camera or network
configurations.
Viewer got disconnected during
y Check all network connections.
monitoring.
y If the camera is connected over an PPPoE network, it' s possible for Viewer to disconnect
under poor network conditions.
y The maximum number of profiles available is 3.
No video is displayed when I newly
The connection may be lost if you use 4 or more of profiles.
access the webviewer or connect
Example) If you access MJPEG, H264 and H265 and then access with a different profile, the
streaming to the client.
connection will be lost.
The camera connected to the network
is not detected in the IP installer
y Turn off the firewall settings on your PC and then search the camera again.
program.
y Check whether two or more cameras are set to a single multicast address instead of different
Images overlap.
addresses. If a single address is used for multiple cameras, the images may overlap.
y If the transmission method is set to multicast, check whether there is a router that supports
No image appears.
multicast in the LAN the camera is connected to.
SOLUTION
PROBLEM
y Verify the settings in the following sequence:
File is not transferred to the email
even if a motion detection event is
A. Check <Data & Time> settings.
generated with <Motion detection>
B. The <Motion detection> should be set to <Enable>.
set to <On> in the <Event> page.
C. Check if the <E-mail> option of <Event setup> menu is checked to use.
Cannot record into the Micro SD
y Check if the memory card is defective.
memory card.
y Check if the memory card is inserted in the proper direction. Operation of memory card that
Micro SD memory card is inserted but
is formatted by other devices is not guaranteed with this camera unit
the camera does not operate properly.
y Format the memory card again in <Setup>  <Event>  <Storage> menu.
Cannot record in the NAS.
y Confirm that the information registered in the NAS is correct.
y Confirm that the IP address of the NAS is valid.
y Confirm that the ID/password of the NAS is valid.
y Confirm that you can access the folder designated as the default folder using the ID of the
NAS.
y Confirm that the NAS SMB/CIFS items are unchecked.
It reports that NAS setting has failed. y Confirm that the NAS IP address and the camera IP address are in the same format.
ex) The NAS & camera subnet mask initial value is 255.255.255.0.
If the IP address is 192.168.20.32 then the NAS IP address should be in the range of
192.168.20.1~192.168.20.255.
y Check whether you tried to access as another user without formatting the default folder
saved or used.
y Confirm that you used recommended NAS equipment.
SOLUTION
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