Solving General Printing Problems - Samsung CLP-300 User Manual

Solving General Printing Problems

For problems with the operation of your printer, refer to the
table for suggested solutions.
Problem Possible Cause
The printer The printer is not
does not receiving power.
print.
The printer is not
selected as the
default printer.
Check the printer for
the following:
• The printer cover is
not closed.
• Paper is jammed.
• No paper is loaded.
• A toner cartridge is
not installed.
The printer may be in
manual feed mode
and out of paper.
The connection cable
between the
computer and the
printer is not
connected properly.
The connection cable
between the
computer and the
printer is defective.
The port setting is
incorrect.
The printer may be
configured
incorrectly.
Solution
Check the power cord connections.
Check the power switch and the
power source.
Select Samsung CLP-300 Series
as your default printer.
After locating the problem, clear it.
If a printer system error occurs,
contact your service representative.
• Close the printer cover.
• Clear the paper jam. See 6.3.
• Load paper. See 2.3.
• Install the toner cartridge. See
5.3.
Check the message on the Smart
Panel program window, add paper to
the tray and press the Stop button
on the control panel.
Disconnect the printer cable and
reconnect it.
If possible, attach the cable to
another computer that is working
properly and try to print a
document. You can also try using a
different printer cable.
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the printer is
attached to the correct one.
Check the printer properties to
ensure that all of the print settings
are correct.
Solving Problems
Problem Possible Cause
The printer The printer driver
does not may be incorrectly
print. installed.
(continued)
The printer is
malfunctioning.
The document size is
so big that the hard
disk space of the
computer is not
enough to access the
print job.
Paper does Paper has been
not feed into loaded incorrectly.
the printer.
There is too much
paper in the tray.
The paper is too
thick.
A print job is The job may be very
extremely complex.
slow.
You may have printed
a high density
document which
consumes a lot of
toner.
If using Windows 98/
Me, the Spooling
Setting may be set
incorrectly.
6.2
Solution
Reinstall the printer driver; see the
Software Section. Try printing a
test page.
Check the LEDs on the control panel
to determine if the printer is
indicating a system error.
Get more hard disk space and print
the document again.
Remove paper from the tray and
reload it correctly.
Check that the paper guides are set
correctly.
Remove excess paper from the tray.
Use only paper that meets printer
specifications.
Reduce the complexity of the
page(s) or try adjusting the print
quality settings.
Adjust the print quality settings,
such as reducing the resolution. If
you have set the resolution to Best,
change it to Normal or Draft. See
the Software section.
Your printer prints A4-sized paper at
16 ppm in black and white mode and
4 ppm in color mode.
It usually takes more time than
usual to print this kind of job. Be
patient and wait.
From the Start menu, choose
Settings and Printers. Right-click
the Samsung CLP-300 Series
printer icon, choose Properties,
click the Details tab, and then
choose the Spool Settings button.
Select the desired spool setting.