NEC DS1000 Correspondence Course Workbook page 162

DS1000/2000 Correspondence Course
System Programming
Personal Answering Machine Emulation
Voice Mail Overflow
Message Center Mailbox
162 DS1000/2000 Workbook
A keyset user can have their idle extension emulate a personal answering
machine. This lets Voice Mail screen their calls, just like their answering machine
at home. If activated, the extension's incoming calls route to the user's subscriber
mailbox. Once the mailbox answers, the user hears two alert tones followed by
the caller's incoming message. The keyset user can then:
Let the call go through to their mailbox.
Intercept the call before it goes to their mailbox.
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute
those trunks to an extension, Ring Group or UCD Hunting group when all Voice
Mail ports are busy. During periods of high traffic, this prevents the outside calls
from ringing Voice Mail for an inordinate amount of time. Without overflow, the
outside calls ring Voice Mail until a port becomes available or the outside caller
hangs up.
In addition, Voice Mail can be the overflow destination for the following types of
calls (refer to the individual features for the specifics):
Direct Inward Line
A trunk that directly rings an extension can overflow to Voice Mail.
Extension Hunting
A trunk that rings an Extension Hunting group can overflow to Voice Mail.
Group Ring
A trunk that rings a group of extensions can overflow to Voice Mail.
Key Ring
A trunk ringing extension's line keys can overflow to Voice Mail.
A Message Center Mailbox is a mailbox shared by more than one extension. Any
keyset that has a Message Center Key for the shared mailbox can:
Listen to the messages stored in the mailbox.
Transfer calls to the shared mailbox.
Use many other Voice Mail features previously available only at an exten-
sion's individual mailbox.
A Message Center Mailbox helps co-workers that work together closely - such as
members of the same Pickup Group. For example, the group supervisor can send
important messages to the shared Message Center Mailbox, to which any group
member can respond when time allows. Each group member's Message Center
Key flashes when messages are waiting.
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