Figure 9-40 D Term Vsr Manager Screen; Vsr Manager Version 2.0 Installation - NEC Univerge SV8100 System Hardware Manual

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These packages can be applied in any number of

configurations within the organization providing control

and management where needed and simple playback in

other locations.

Two options are available for playing back calls recorded by your VSR(s). The

first is the Desktop Player which is used by an individual user to play back

their own archive of calls or to play back NEC D

PC or network. It easily manages calls from one storage location. It does not

offer many of the advanced functions of the VSR Manager, such as

establishing preset shortcuts to any number of storage folders for quick and

easy access.

Figure 9-40 D

VSR Reporter Pro – same advanced functionality

as VSR Reporter with the addition of the Agent

Evaluation module Call Scoring. It provides

customized scoring forms and criteria along with

detailed support to quickly identify strengths and

weaknesses within your Call Center.

VSR Manager Screen

Installing SV8100 Optional Equipment

UNIVERGE SV8100

VSR calls stored on their