Determining The Error Class; Customer Self Service (Css) Indicator - Fujitsu PRIMERGY CX400 M4 Upgrade And Maintenance Manual

Basic hardware procedures
Ê When using ServerView Operations Manager to toggle the ID indicator,
choose Single System View and press the Locate button.
Ê Remember to switch off the ID indicator after the maintenance task has been
concluded successfully.
4.1.2

Determining the error class

The Local Service Concept (LSC) allows you to identify defective server
components. Failure events are assigned to one of two error classes:
– Customer Self Service (CSS) error events that may be resolved by
operating personnel
– Global Error events that need to be resolved by maintenance personnel
Global Error and CSS LEDs (see section
page 183) indicate, if the defective component is a customer replaceable unit or
if maintenance personnel needs to be dispatched to replace the part.
I
The indicators also light up in standby mode and after a server restart
due to a power failure.
4.1.2.1

Customer Self Service (CSS) indicator

Check the CSS indicator on the front panel of the server enclosure or rear
Ê
connectors panel on the server (see section
page 183).
Ê For further diagnostics, proceed as follows:
– Hardware errors:
Check the System Event Log (SEL) as described in the "Upgrade and
Maintenance Manual" of the related server node.
– Software/agent related errors:
Check the ServerView System Monitor, available on Windows or Linux
based servers with ServerView agents installed.
I
For further information, please refer to the "ServerView System
Monitor" user guide.
38 Upgrade and Maintenance Manual
"Controls and indicators" on
"Controls and indicators" on
CX400 M4