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More problem-solving procedures
This section provides a more detailed approach to identifying a problem and locating its source.
Preparing the system for diagnostic testing
C C A A U U T T I I O O N N
Turn off devices before disconnecting cables: before disconnecting any peripheral cables from the
system, turn off the system and any external peripheral devices. Failure to do so can cause
permanent damage to the system and/or the peripheral devices.
1.
Turn off the system and all external peripheral devices. Disconnect all of them from the
system, except the keyboard and video monitor.
2.
Make sure the system power cords are plugged into a properly grounded AC outlet.
3.
Make sure your video display monitor and keyboard are correctly connected to the system.
Turn on the video monitor. Set its brightness and contrast controls to at least two-thirds of
their maximum ranges (see the documentation supplied with your video display monitor).
4.
If the operating system normally loads from the hard disk drive, make sure there is no
diskette in drive A. Otherwise, place a diskette containing the operating system files in drive
A.
5.
Turn on the system. If the power LED does not light, see "Power Light Does Not Light" on
page 4 of this chapter.
Using PCDiagnostics
A diagnostics package for the system is contained on the configuration software CD that comes
with the system. For documentation about the test modules, see the Diagnostic help disks that end
with the extension .HLP. They are ASCII files that you can print to form a manual of all tests in
this product.
The program called Testview uses a simple DOS-based menu system.
The program called T.EXE is not for Windows or DOS; you can access it at the command
line prompt without having a hard drive installed.
The README.TXT file for diagnostics tells how to install the program.
C C A A U U T T I I O O N N
Read help information for a test before running it: the diagnostic package contains many
optional tests that should be used only by a user with advanced technical knowledge. Inadvertent
actions could be damaging, such as running a hard drive write test on a hard disk. All tests that
require external hardware, user interaction, or are destructive, are disabled in the default
configurations. Before using such a test, make sure you read and understand the help information
for that test.
Monitoring POST
See the 'Configuration' chapter.
Verifying proper operation of key system lights
As POST determines the system configuration, it tests for the presence of each mass storage device
installed in the system. As each device is checked, its activity light should turn on briefly. Check
for the following:
Does the diskette drive activity light turn on briefly? If not, see 'Diskette drive activity light
does not light' on page 6 of this chapter.
S o l v i n g p r o b l e m s
FT5000 HANDBOOK
8/3
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