Samsung iDCS500 Manual page 71

4-32 Chapter 4
Business Feature Package
Next Call
In the event that there is a call waiting or a camped-on call at the user's keyset, the user can press the
NEXT key to display the Caller ID information associated with the next call in queue at the station.
Either the Caller ID name or number will show in the display depending on the NND selection.
Save Caller ID Number
At any time during an incoming call that provides Caller ID information, the user may press the SAVE
key. This saves the Caller ID number in the Save Number feature. Pressing the SAVE number
redial key will dial the Caller ID number. The system must be using LCR to dial the saved number.
Store Caller ID Number
At any time during an incoming call that provides Caller ID information, the user may press the
STORE key. This saves the Caller ID number as a speed dial number in the personal speed dial list.
The system must be using LCR to dial the stored number.
Inquire Park/Hold
When a user is informed that an incoming call is on hold or has been parked, the user may view the
Caller ID information before he/she retrieves the call. This will influence how the user chooses to
handle the call.
Caller ID Review List
This feature allows display keyset users to review Caller ID information for calls sent to their stations.
This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that were
answered and calls that rang the user's station but that were not answered. When reviewing this list,
the user can press one button to dial the person back. The system must be using LCR to dial the
stored number.
Investigate
This feature allows selected stations with a special class of service to investigate any call in progress.
If Caller ID information is available for an incoming call, the selected stations can know to whom the
iDCS 500 user is speaking. On outgoing calls, the selected stations can see who was called. After
investigating, the selected stations may barge-in on the conversation, disconnect the call or hang up.
Abandon Call List
The system has a system-wide abandon call list that stores Caller ID information for calls that rang but
were not answered. The list is accessed using the operator's passcode. When reviewing this list,
you are provided options to CLEAR the entry or DIAL the number. You can use the NND key to
toggle between the Caller ID name, Caller ID number and the date and time the call came in. The
system must be using LCR to dial numbers from the abandon call list. The abandoned call list will
store up to 100 unanswered calls.
Calling Party Name
For intercom calls, LCD 24B and LCD 12B keysets show the calling party's name before answering.
The names must be stored in the system directory list and can be up to 11 characters long.
Calling Party Number
When an intercom call is received, all display stations show the calling party's extension number
before the call is answered.