Samsung iDCS500 Manual page 45

4-6 Chapter 4
Business Feature Package
Caller ID Features
The following features apply to all forms of Caller Identification, however, to make them easier to
read caller identification is referred to as Caller ID.
Name/Number Display
Each LCD keyset user can decide if he/she wants to see the name or number in the display.
Regardless of which one is selected to be seen first, the NND key is pressed to view the other pieces of
information.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT
key to display the Caller ID information associated with this next call in queue at your station. Either
the Caller ID name or number will show in the display depending on your selection.
Save Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the SAVE key.
This saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key
will dial the Caller ID number. The system must be using Least Cost Routing (LCR) to dial the saved
number.
Store Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the STORE
key. This saves the Caller ID number as a speed dial number in your personal speed dial list. The
system must be using LCR to dial the stored number.
Inquire Park/Hold
Having been informed that an incoming call is on hold or has been parked, you may view the Caller
ID information before you retrieve the call. This will influence how you choose to handle the call.
Caller ID Review List (M Version)
This feature allows display keyset users to review Caller ID information for calls sent to their stations.
This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you
answered and calls that rang your station but that you did not answer. When reviewing this list, you
can press one button to dial the person back. The system must be using LCR to dial the stored
number.
Caller ID Review List (L Version)
The operation of this feature on an L version system is similar to the M version described above,
however there is an added option called CID REVW ALL in the User ON/OFF options. When set to
ON the feature will operate the same as described above. However, when set to OFF only calls that
are not answered (missed calls) at the station will be recorded in the Review list.
Investigate
This feature allows selected stations with a special class of service to investigate any call in progress.
If Caller ID information is available for an incoming call, you will know to whom this station user is
speaking. On outgoing calls, you can see who was called. After investigating, you may barge-in on
the conversation, disconnect the call or hang up.