Huawei P8 GRA-UL00 Faqs page 127

P8 Smartphone FAQs
9.4 Why can't I insert the SIM card into my phone
smoothly?
1.
2.
3.
9.5 Why are the outer surfaces of the SIM and microSD
card trays and the surfaces of the aluminum decorations
uneven?
The phone surface evenness at delivery is compliant with the quality control standards of the
industry. If the unevenness is obvious, take your phone to an authorized Huawei service
center and check whether there is a quality issue.
9.6 Why doesn't the SIM card slot have a spring?
The structure of the SIM card tray adopts the ultra-thin design, and the card holder is in a
leverage structure. You can use the delivery-attached eject tool in the gift box to take out the
card tray.
9.7 Why are the two gaps on the two sides of the SIM card
tray harsh?
Check whether the card tray is convex or concave. According to the design, to ensure that the
convex part is not harsh, there should be a 0.1 mm concave manufacturing tolerance. If the
problem is serious, take your phone to an authorized Huawei service center and check
whether there is a quality issue.
9.8 How can I identify the SIM or microSD card insertion
direction?
The internal of the card tray indicates the upper and lower card tray positions. You can also
refer to the protective film instructions on the rear surface of the phone.
Issue 01 (2015/03)
Make sure you use a standard micro-SIM card or nano-SIM card. Do not use a
non-standard card or a manually-cut card. If you cut the card or use the card with a card
holder, the size or edges may not be inappropriate, which affects the copper contacts or
even damages the card tray. Damages caused using non-standard cards are not covered
by warranty. You can replace your card with a standard card at the customer counter.
If the card tray is inserted into the phone tightly without the SIM card, paint a little oil
(such as cooking oil) on the card tray and wipe it clean, or use a clean cloth to clean the
surface of the card tray, and then try inserting it into the phone.
If you are using the standard card, gently scrap the wave pattern areas on both sides of
the card tray to remove foreign matters. Then, insert an empty card tray into your phone
to feel the plugging conditions.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
9 SIM card and appearance
100