Huawei P8 GRA-UL00 Faqs page 104

P8 Smartphone FAQs
5.24 Why are some call records of the same contact
combined, but some records of the same contact
separated?
Check whether you have stored multiple numbers for the same contact. If both mobile phone
number and home number of the same contact are recorded, the continuous call records from
the same number of the same contact are combined. Call records from different numbers are
not combined.
5.25 Why aren't the call records combined?
Continuous outgoing calls or incoming calls of the same number of the same contact are
combined in a call record. If other calls are inserted among these outgoing calls or incoming
calls, the outgoing calls or incoming calls are not continuous. Such a design allows you to
directly learn the call details. For example, five calls are made with contact A, a call is made
with contact B, and then a call is made with contact A. The call record shows contact A,
contact B, and contact A (five combined calls).
5.26 Why doesn't my phone display the contact photo for
incoming calls even after I have set the contact photo?
Check whether the same number is saved in multiple contacts. When the phone matches a
number with a contact, it selects the contact for whom the number is stored first. If the
number is stored in multiple contacts but you have set the contact photo for only one contact,
your phone may match the number with another contact. You can clear the contacts for whom
the number is repeatedly stored, especially the contact information in the SIM card (setting
photo for contacts in the SIM card is not supported).
5.27 Why do I hear echoes during the phone calls?
If you hear echoes of your own voice, exceptions may have occurred on the other party's
phone. When you hear echoes during a call with A, you can call B's mobile phone or fixed
phone and no echoes occur in the call with B. When you make the call with B, make sure you
and B are not in the same room and at least 10 meters away from each other.
5.28 Why does the phone ringtone volume automatically
decrease?
Your phone supports call gestures. If Pick up to reduce ring volume is enabled under
Settings, your phone ringtone decreases after you pick up your phone. To prevent the phone
ringtone from decreasing when calls come in, disable Pick up to reduce ring volume. If the
problem persists, take your phone to an authorized Huawei service center to check whether
your phone has a quality issue.
Issue 01 (2015/03) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
5 Calls and contacts
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