Huawei P8 GRA-UL00 Faqs page 105

P8 Smartphone FAQs
5.29 Why is the call discontinuous sometimes and why
can't one party or both parties hear the sound?
1.
2.
3.
5.30 What can I do if the volume in speaker mode is small?
1.
2.
3.
4.
5.31 What can I do if the playback volume of call records is
small?
The playback channel gain settings for calls and recordings are different. Increase the
playback volume when you are playing recordings.
5.32 Why can't the other party hear me or why is my voice
volume small during calls?
1.
2.
5.33 What can I do if the receiver's volume is small?
1.
Issue 01 (2015/03)
The signal reception may be poor.
If the signal reception of the peer party is poor, it may cause one-way audio. Change the
network mode to 2G (Settings > Mobile network > Network mode > 2G only. Then,
try again.
Take your phone to an area with good reception. If the problem persists, take your phone
to an authorized Huawei service center to check whether your phone has a quality issue.
Go to Settings > Sound > Volume to increase the volume.
If you place your phone on a tabletop while you are playing songs, the speaker may be
blocked, resulting in small volume for incoming call ringtone and songs in speaker
mode.
Try playing other loud songs, such as Huawei Tune, to check whether the volume of the
song itself is small.
If the problem persists, take your phone to an authorized Huawei service center.
If you are making phone calls in hand-held mode, your voice is received from the main
microphone in the lower left corner. Make sure this microphone's voice pick-up holes are
not blocked by your fingers.
In hand-held mode, the dual-microphone noise reduction technology embedded in your
phone identifies the voice that is 10 cm from the primary microphone as noise and
automatically clears that voice. Therefore, make sure your mouth is within 10 cm away
from the primary microphone during phone calls.
You may not be holding your phone correctly. Make sure the receiver aligns with your
ear.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
5 Calls and contacts
78