Duke Energy EnergyWise Business User Manual
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Duke Energy EnergyWise Business User Manual

Wifi thermostat
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EnergyWise
Wi-Fi Thermostat User's Manual
©2015 Duke Energy Corporation SBDR1503 11/15
Business
®
Look inside for a complete guide to the setup
and operation of your new thermostat.
Installed by: ____________________________________________
Date: __________________________________________________
Number of Thermostats: ________________________________
Notes: ________________________________________________

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Summary of Contents for Duke Energy EnergyWise Business

  • Page 1 EnergyWise Business ® Wi-Fi Thermostat User’s Manual Look inside for a complete guide to the setup and operation of your new thermostat. Installed by: ____________________________________________ Date: __________________________________________________ Number of Thermostats: ________________________________ Notes: ________________________________________________ ©2015 Duke Energy Corporation SBDR1503 11/15...

  • Page 2: Table Of Contents

    EnergyWise Business Portal ® duke-energy.com/EWBportal Table of Contents Step 1: Getting Started............................4-6 A. Thermostat Buttons and Indicators ......................4 B. Thermostat Display..........................5-6 Step 2: Main Menu and Thermostat Settings......................7-15 A. Wi-Fi Settings Menu ..........................7-10 B. Filter Timer Settings Menu........................11-12 C. Reset Filter Timer ..........................12 D.
  • Page 3 All programming functions are available through the EnergyWise Business portal. The “7-Day/4-Interval” programming function cannot be done manually at the thermostat. It can only be done through the EnergyWise Business portal. You may enter the EnergyWise Business portal from anywhere you have Web access, using your smartphone, tablet or computer.

  • Page 4: Step 1: Getting Started

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 1: Getting Started A. Thermostat Buttons and Indicators Enables or disables illumination. Provides nightlight function. Can be used to Nightlight activate the LCD backlight FAN Button Changes fan setting (Auto/On) SYSTEM Button Changes operating mode (Off, Cool, Off, Heat, Aux Heat [displayed on heat pump units only] and Off) User Program Buttons Facilitate various operations in different menus...

  • Page 5: Thermostat Display

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 1: Getting Started B. Thermostat Display ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ Set At HOLD Stage MoTu WeThFr Next Clock Select Utility Sched Timed Prev Cool Other Heat Morning Perm Auto Evening Menu Night Done Energy Un Occupied Messaging Display Displays current date, HVAC system status, conservation period status and Duke Energy-related messages.
  • Page 6 NOTE: Should a communications error (COMM ERROR) display in the thermostat messaging area, please call EnergyWise Business at 866.821.8423 immediately. The message indicates a communication problem between your thermostat and EnergyWise Business. In some instances, the utility will program the thermostat to also display whom to contact during a communications error.

  • Page 7: Step 2: Main Menu And Thermostat Settings

    Sometimes it might be necessary to move the Wi-Fi accessible thermostat to a different Wi-Fi access network, change your network name or change your network password. To do this, you will need to disconnect your EnergyWise Business thermostat for your Wi-Fi network as follows: 1. On the Main Menu screen, 2.
  • Page 8 STEP 2: Connect to a Wi-Fi Network In the configuration mode, the EnergyWise Business thermostat acts like a Wi-Fi access point. This allows the homeowner to use any Internet-enabled device to connect to the thermostat and configure it to use their Wi-Fi settings with a standard Web browser.
  • Page 9 EnergyWise Business Portal ® duke-energy.com/EWBportal Step 2: Main Menu and Thermostat Settings (continued) 5. Use a Wi-Fi-enabled smartphone, 6. You may receive a notification tablet or computer to connect to that you are connected to a the thermostat. Open the Wi-Fi non-secure network.
  • Page 10 EnergyWise Business Portal ® duke-energy.com/EWBportal Step 2: Main Menu and Thermostat Settings (continued) 13. The settings page will now show an overview of the settings you entered. If all settings are correct, click on Apply. If you need to correct any settings, click on Cancel. 14.

  • Page 11: Filter Timer Settings Menu

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 2: Main Menu and Thermostat Settings (continued) B. Filter Timer Settings Menu The filter timer is an indicator to the homeowner to check and/or replace the HVAC air filter. Filter Timer Menu allows you to set the number of days before the CHANGE FILTER alert appears in the thermostat display.

  • Page 12: Reset Filter Timer

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 2: Main Menu and Thermostat Settings (continued) 3. Press the Next button to 4. Press the button advance to the FILTER TIMER to reach Off. screen. 5. Press Done. C. Reset Filter Timer Filter Timer Reset The filter timer is an indicator to the homeowner to check and/or replace the HVAC air filter.

  • Page 13: Lcd Backlight Settings Menu

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 2: Main Menu and Thermostat Settings (continued) D. LCD Backlight Settings Menu This menu allows you to choose when the LCD backlight illuminates. To choose when the backlight illuminates: 1. Press the Menu button. The 2.

  • Page 14: Keypress Beep Confirmation Menu

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 2: Main Menu and Thermostat Settings (continued) 3. Press the Next button to 4. Use the button to advance to the select from: NIGHTLIGHT screen. OFF (default) Always off. ON Always on. 5. Press Done. F.

  • Page 15: Time-Of-Day (Tod) Recovery

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 2: Main Menu and Thermostat Settings (continued) G. Time-of-Day (TOD) Recovery This feature turns your system on before the TOD programming time to attempt to reach the setpoint at the start of the TOD period. 1.

  • Page 16: Step 3: How To Set A Temperature "Hold

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 3: How to Set a Temperature “Hold” You can override the thermostat’s programmed temperature setpoint at any time by choosing one of three types of hold operations, explained below. The type you choose determines when the hold will end and the thermostat returns to its programmed schedule.

  • Page 17: Permanent Hold

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 3: How to Set a Temperature “Hold” (continued) 3. The current time display in the center of the screen will begin flashing. Press the button to set the time you want the temperature hold to end. You may adjust the time in 15-minute increments and set a timed temporary hold for up to 24 hours.

  • Page 18: Step 4: Using The Keypad Lock

    Step 4: Using the Keypad Lock The EnergyWise Business thermostat enables you to limit user access through its keypad lockout feature. This security prevents unwanted changes to the thermostat settings and programming. You may select your level of security from two types of lockouts: A.

  • Page 19: Full (Full) Lockout

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 4: Using the Keypad Lock (continued) B. Full (FULL) Lockout Prevents any type of user activity through the keypad except for turning on the backlight (if it was previously enabled). The user cannot change program settings, mode of operation, fan mode of operation or set/end a hold. To set a full lockout: 1.

  • Page 20: Unlocking The Keypad

    EnergyWise Business Portal ® duke-energy.com/EWBportal Step 4: Using the Keypad Lock (continued) C. Unlocking the Keypad 1. At the main operating screen, 2. The display will change to the press and hold the ENTER LOCK CODE screen buttons simultaneously for with “5555”...

  • Page 21: Step 5: Conservation Periods

    Step 5: Conservation Periods The EnergyWise Business automatic electricity conservation program may be activated for a few hours on up to 10 summer weekday afternoons when electricity use is at its highest. During these “conservation periods,” your cooling system’s compressor cycles each hour for the amount of time you chose when you enrolled.
  • Page 22 Step 5: Conservation Periods (continued) IMPORTANT: During a conservation period, you may access the EnergyWise Business portal to follow the status of the event and monitor your facility’s temperature. However, you are not able to manually or remotely change the temperature or make any changes to your programming schedule until the conservation period has ended.

  • Page 23: Troubleshooting

    Troubleshooting Power Loss The EnergyWise Business thermostat is designed to withstand a power loss without the need of a battery backup. The thermostat responds to a power loss as follows: • All thermostat settings and schedule programming are stored to permanent memory and retained throughout the power loss.
  • Page 24 This sound usually indicates the thermostat is operating properly. If the thermostat does not click after being reset, contact EnergyWise Business for a replacement thermostat. If the thermostat does click, contact the furnace manufacturer or your HVAC contractor for a service visit to verify the heating is operating correctly.
  • Page 25 EnergyWise Business Portal ® duke-energy.com/EWBportal Troubleshooting (continued) No Cool Possible Cause Corrective Action System switch not set to COOL. Press SYSTEM button to select COOL and press lower the temperature setpoint below room temperature. Outdoor unit disconnect or breaker tripped. Verify the outdoor unit disconnect or breaker has not been tripped.

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