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Questions About Activating Your Hotspot
Review this section for answers to questions about activating your hotspot.
I powered on my hotspot before I activated it. What should I do?
If you powered on the hotspot before activating it, do the following:
1.
Power off your hotspot.
2.
Remove the back cover from the hotspot.
3.
Remove the battery.
You can now activate your hotspot.
For more information, see
Where can I find my activation code?
You activation code is on a label on the back of your hotspot and on the retail packaging.
Questions About Connecting Devices and Accessing the
Internet
Review this section for answers to questions about connecting and disconnecting devices
and accessing the Internet.
What do I do if I can't connect a device to the hotspot?
If you are experiencing problems connecting to the hotspot, try the following suggestions:
•
Verify that you are connecting with the correct WiFi network name and password.
•
Check the WiFi card stability by turning the WiFi on the computer or WiFi device off and
then back on.
•
Turn off your computer or WiFi device and take the battery out, wait 10 seconds, put the
battery back in, and turn your device on.
Around Town LTE Mobile Internet
Set Up Your Hotspot
on page 12.
Troubleshooting
131
Label that contains
your activation code
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