Questions About Connecting Devices And Internet Access - NETGEAR AC791L User Manual

Questions About Connecting Devices and Internet Access

Review this section for answers to questions about connecting and disconnecting devices
and accessing the Internet.
What do I do if I can't connect a device to the Jetpack?
If you are experiencing problems connecting to the Jetpack, try the following suggestions:
• Verify that you are connecting with the correct Wi-Fi network name and password.
• Check the Wi-Fi stability by turning the Wi-Fi on the computer or Wi-Fi device off and then
back on.
• Turn off your computer or Wi-Fi device and take the battery out, wait 10 seconds, put the
battery back in, and turn your device on.
• Restart your computer or Wi-Fi device.
• Turn off or temporarily disable any security programs or firewalls on your computer or
Wi-Fi device.
• If possible, try using another computer or Wi-Fi device to connect to your Jetpack. If you
can, then the problem is with the device that cannot connect, not the Jetpack.
What do I do if I can't access the Internet?
If you are connected to the Jetpack but cannot connect to the Internet, try the following
suggestions:
• Turn off your Jetpack, remove the battery, wait 10 seconds, reinsert the battery, and turn
on your Jetpack.
• Check the display status on the LCD screen for your connection status, alerts or
messages.
• Check the Alerts screen and resolve any outstanding issues.
• Make sure that network coverage is available in your area.
• Confirm that your account is activated and that no other Internet connections are active.
• Check your account details with your Internet service provider to see if your account is in
good standing.
• Switch your Jetpack off and on, then restart your computer or Wi-Fi device.
The LCD screen on my Jetpack turned off. Can I still access the Internet?
Yes, you can still access the Internet if the Jetpack's LCD screen is not lit.The LCD screen
goes to sleep if there is no activity on the screen, but the Wi-Fi radio is still active. To wake up
the LCD, quickly press and release the Power button.
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Troubleshooting
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