Questions About Connecting And Disconnecting Devices And Accessing The Internet; What Do I Do If I Can't Connect A Device To The Mobile Router?.54; What Do I Do If I Can't Access The Internet - NETGEAR Nighthawk M5 User Manual

Questions About Connecting and
Disconnecting Devices and Accessing the
Internet
Review these topics for answers to questions about connecting and disconnecting
devices and accessing the Internet.
What do I do if I can't connect a device to the mobile router?
If you are experiencing problems connecting to the mobile router, try the following
suggestions:
• Turn off your mobile router and take the battery out, wait 10 seconds, put the battery
back in, and turn your mobile router on.
• Restart your computer or Wifi device.
• Turn off or temporarily disable any security programs or firewalls.
• If possible, try using another computer or WiFi device to connect to your mobile
router. If you can, then the problem is with the device that cannot connect, not the
mobile router.

What do I do if I can't access the Internet?

If you are connected to the mobile router but cannot connect to the Internet, try the
following suggestions:
• Check the display status on the mobile router's LCD screen.
• Make sure that network coverage is available in your area.
• Make sure that your micro SIM card is active and enabled with data services.
• Wait one to two minutes for the mobile router to initialize.
• Check the device information screen to make sure the SIM information is displayed
(to ensure the MHS sees the SIM).
• Confirm that your account is activated and that no other Internet connections are
active.
• Switch your mobile router off and on and restart your computer or WiFi device.
Frequently Asked Questions
Nighthawk M5 5G WiFi 6 Mobile Router
54 User Manual