Linksys SPA9000 User Manual page 102

IP Telephony System
Table 5: Additional Auto-Attendant Configuration Parameters
Parameter Description
DayTime This parameter defines the daytime hours. (The other hours are considered nighttime hours.)
Format:
start=hh:mm:ss;end=hh:mm:ss
The abbreviation hh stands for hours and uses the 24-hour format. The abbreviation mm stands for
minutes, and the abbreviation ss stands for seconds.
Example:
start=9:0:0;end=17:0:0
In this example, the start time is 9 AM and the end time is 5 PM. The other hours (5 PM to 9 AM) are
considered nighttime hours.
If you do not enter start and end times, then the whole day (24 hours) is considered as daytime, so the
nighttime auto-attendant will be disabled, even if the NightTime AA parameter is set to yes (enabled).
Example of a Typical Auto-Attendant Setup
This section will describe a typical auto-attendant. Here is the scenario:
An incoming call on Line 1 sequentially tries extensions 501, 503, and then 502. If the call is not answered, then
the auto-attendant picks up the call. The auto-attendant announces prompts 5, 8, and 9 in sequence, and then
waits up to 10 seconds for user input. If no input is received, then the call is forwarded to extension 501. If the
user enters the following:
• an invalid extension - Prompt 3 is played. Afterwards, the auto-attendant starts over again.
• 1 - Prompts 7, 8, and then 9 are played. Afterwards, the auto-attendant starts over again.
• 2 - The auto-attendant begins executing the SUPPORT form and starts playing prompt 10. The significant
differences between the 2 forms are as follows:
• The dial plan has been changed to the AA Dial Plan 2 parameter. This includes the * character (asterisk),
which instructs the auto-attendant to resume with the "dt" form.
• Prompt 10 is played every five seconds, until the user inputs an extension.
• All other valid extensions (defined here to be 0, 3, 5xx, 8001) are forwarded to the associated client.
Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant
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