Appendix A: Troubleshooting; Common Problems And Solutions - Cisco Linksys LNE100TX User Manual

EtherFast 10/100 LAN Card

Appendix A: Troubleshooting

This appendix consists of two parts: "Common Problems and Solutions" and "Frequently Asked Questions." This
appendix provides solutions to problems that may occur during the installation and operation of this product.
Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at
www.linksys.com.

Common Problems and Solutions

1. Windows doesn't detect new hardware with the EtherFast® 10/100 LAN Card hardware installed, or
it continues to detect the Card each time you restart your PC.
• You might not have inserted the Card correctly or securely into your PC's appropriate PCI slot. Check that
the Card is securely inserted into the appropriate slot.
• Try inserting the Card into an alternate PCI slot.
• You may have previously aborted a new hardware setup. Follow the directions in the Appendix D: Starting
Over in Windows 95, 98, ME, 2000 or XP.
• The motherboard in your system might not be Plug-and-Play compatible, your PC's Plug-and-Play settings
may not be enabled, or the motherboard may have Plug-and-Play options not supported by Windows 95,
98, 2000, ME or XP. If you are not sure, contact your PC's manufacturer.
2. Windows can't locate the driver for the EtherFast® 10/100 LAN Card device.
• You may have inserted the wrong diskette into your PC's drive.
• The diskette may be defective or files may be missing. Make sure the disk has a few files starting with
lne100 in a folder called Win95 for Window 95, Win98 for Windows 98, WinME for Windows ME, Win2000
for Windows 2000, or WinXP for Windows XP.
3. The Windows Logon screen doesn't appear after you restart your computer.
• Click on Start, Shut Down, then Close All Programs and Logon as a Different User (in Windows 98 or
ME, select Log Off). If this doesn't solve the problem, your PC's manufacturer may have disabled
Windows' networking. Contact your computer's manufacturer for help.
4. After entering a username and password, a window appears that reads, "No Domain Server could be
found to validate your Username and Password."
• Click on Start, Settings, Control Panel. Double-click on Network. Click on the Configuration tab. Under
"The Following Network Components are Installed" box, highlight Client for Microsoft Networks and
click on the Properties button. Once you are in the Client For Microsoft Networks Properties window,
make sure that Log on to Windows NT Domain is unchecked. Once you have made sure that it is
unchecked, click on the OK button and restart your computer.
Appendix A: Troubleshooting
Common Problems and Solutions
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