4. Troubleshooting
► Error Code
C3–5410
C3–5414
C3–5510
► Error message
Install black imaging unit.
Black Imaging Unit Failure: #C3-5414. Install black imaging unit again
Black imaging unit is not compatible. Check users guide
► Symptom
Black drum unit is not installed. / The machine can't read the charger resistance value from the black drum unit. /
Black drum unit is not compatible.
► Troubleshooting method
1) Open the front cover.
2) Remove the waste toner container.
3) Open the side cover.
4) Remove the black drum unit.
(3.2.1. Drum Unit)
5) Install the new black drum unit.
6) Install the waste toner container.
7) Close the front cover.
► Error Code
C3–5711
C3–5712
► Error message
Imaging unit Failure: #C3-5711. Call for service.
Imaging unit Failure: #C3-5712. Call for service.
► Symptom
The data of CRUM is not detected.
► Troubleshooting method
1) Open the front cover and side cover.
2) Remove the waste toner container.
3) Check if the black drum is installed.
4) Remove and reinstall the black drum unit.
5) If the problem persists, check that the drum modular jack is contaminated or deformed.
6) Replace the black drum unit with new one.
4-139
Copyright© 1995-2013 SAMSUNG. All rights reserved.