Motor Failure: #A1-1311. Turn Off Then On. Call For Service If The Problem Persists; Motor Failure: #A1-1312. Turn Off Then On. Call For Service If The Problem Persists; Motor Failure: #A1-1313. Turn Off Then On. Call For Service If The Problem Persists - Samsung CLX-8640 series Service Manual

► Error Code
A1–1311
A1–1312
A1–1313
► Error message

Motor Failure: #A1-1311. Turn off then on. Call for service if the problem persists.

Motor Failure: #A1-1312. Turn off then on. Call for service if the problem persists.

Motor Failure: #A1-1313. Turn off then on. Call for service if the problem persists.

► Symptom
Pick-up motor operation is abnormal.
► Troubleshooting method
• A1–1311 : Pick-up motor is stopped but machine recognizes it as operational.
• A1–1312 : Pick-up motor is not operated for print-job.
• A1–1313 : Pick-up motor is operating but machine recognizes status as "Stopped".
1) Turn the machine off. Remove the cassette. Check if there are any foreign substances or paper around cassettes.
2) Check if the fuser unit is damaged. If yes, replace the fuser unit.
3) Remove the rear cover after removing 7 screws.
4) Check if the Pick-up motor connectors are connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select pick up motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0340)
Check the motor operation.
a) If the motor is not operational,
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4. Troubleshooting
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