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Troubleshooting
The panel does not respond after the Call or panic
buttons are activated.
I can't select an option number to change.
The phone test option doesn't work after I press the
Test button.
The panel beeps.
The panel announces "System phone communica-
tion failure."
The panel announces "System low battery."
I performed a sensor test and the panel announces
"Function not available."
The panel announces "Sensor low battery."
My access code does not work.
The panel announces "Phone in use."
31
Table 11: Troubleshooting Guide
Problem
Solution
•
Verify phone line is plugged into the panel LINE jack.
•
Ensure that you programmed a Primary Phone
Number (Option 3).
•
Call Button Enable (Option 21) is set to 1 or 2.
•
Ensure you have entered Utility Access Code 1 or
Utility Access Code 2.
The Master Access Code can only change Options
1, 5, 22 and 29.
•
Make sure you programmed a phone number for
Options 3, 4 and 5.
•
Press Status.
•
Refer to the System Monitoring section for more
information.
•
Verify a phone line is connected.
•
Make sure you programmed a phone number for
Options 3, 4, and 5.
•
Answer the phone during a voice event notification.
•
Make sure the battery is charged and properly con-
nected. The battery may require several hours to fully
charge.
•
Replace the backup battery.
•
Conduct a sensor test.
•
A sensor has been deleted or not programmed into
panel memory.
•
Refer to Installer Added Sensors on page 22 for more
information.
•
Replace the sensor battery. Refer to specific sensor
manuals for complete instructions.
•
Check your Access Code Length. You can try a
default setting listed in Table 6
•
Verify a phone line is connected.
•
Ensure that another device (phone or modem) is not
currently in use.
.
Troubleshooting
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