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Cisco 8961 User Manual

Cisco 8961 User Manual

User guide for cisco unified communications manager 7.1(3) (sip)
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See also: Administration Manual , User Manual
Cisco Unified IP Phone 8961, 9951,
and 9971 User Guide for Cisco
Unified Communications
Manager 7.1(3) (SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 8961

  • Page 1 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Table Of Contents

    Phone with Multiple Lines Phone Screen Navigation and Item Selection Power-Save Mode Handset Rest Cisco Unified IP Phone 9971 Phone Connections Wireless Connection and Bluetooth Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 4 Footstand Phone Display Viewing Angle Change Display Viewing Angle Buttons and Hardware Phone Screen Phone with Single Line Phone with Multiple Lines Phone Screen Navigation and Item Selection Power-Save Mode Phone Display Cleaning Handset Rest Applications Phone Applications Call History View Call History View Call Record Details Filter Call History...
  • Page 5 View All Calls on Your Phone Answer Answer Your Oldest Call First Auto Answer Auto Answer with Your Headset Auto Answer with Your Speakerphone Barge Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 6 Add Yourself to a Call on a Shared Line Call Back Set up a Call Back Notification Call Forward All Forward Calls on Your Phone Call Park Park and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call Park Park and Retrieve a Call Using Manual Directed Call Park Call Pickup Answer a Call Using Pickup...
  • Page 7 Enable Privacy on a Shared Line Quality Reporting Tool Report Problems on Your Phone Redial Redial a Number Shared Lines Silent Monitoring and Recording Speed Dial Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 8 Transfer a Call to Another Number Swap Between Calls Before Completing a Transfer Web Dialer Use Web Dialer with Cisco Directory Use Web Dialer with Another Online Corporate Directory Set Up, View, or Change Web Dialer Preferences Sign Out of Web Dialer...
  • Page 9 Features of the Cisco Unified IP Color Key Expansion Module Place a Call on the Expansion Module Configure Buttons Adjust the Brightness Bluetooth Headsets Bluetooth Wireless Headset Performance Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 10 FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Accessibility Features Vision Impaired and Blind Accessibility Features Hearing Impaired Accessibility Features Mobility Impaired Accessibility Features Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms Index OL-19963-01...

  • Page 11: Your Phone

    • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 12 Network Network Computer Computer Network Computer Network Computer DC adapter port (DC48V) Computer port (10/100/1000 PC) AC-to-DC power supply (optional) Handset port AC power wall plug (optional) Analog headset port (headset optional) Network port (10/100/1000 SW) with Anti-theft security lock connector IEEE 802.3af and 802.3at power enabled (lock optional) OL-19963-01...
  • Page 13 USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 14: Footstand

    Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. OL-19963-01...

  • Page 15: Phone Display Viewing Angle

    • Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 16 12 11 OL-19963-01...
  • Page 17 Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 18 Navigation pad and The four-way Navigation pad allows you to scroll through menus, Select button highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. Conference button Creates a conference call.
  • Page 19 20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 20: Phone Screen

    Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with Single Line Line label Displays the line phone information. Header Displays the date and time, and information (such as phone number) about the selected line.

  • Page 21: Phone With Multiple Lines

    If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 22 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. Header Displays the date and time, and information (such as phone number) about the selected line.
  • Page 23 New Call softkey. Using the All Calls feature is recommended highly if you have multiple lines on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 24: Phone Screen Navigation And Item Selection

    Phone Screen Navigation and Item Selection Task Action Example Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed call list. Select an item by number. Press the corresponding number Press 2 to select the second item on the keypad.

  • Page 25: Power-Save Mode

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 26: Cisco Unified Ip Phone 9951

    Cisco Unified IP Phone 9951 The Cisco Unified IP Phone 9951 provides these features: • Phone connections • Bluetooth • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network.
  • Page 27 AC power wall plug (optional) USB port Network port (10/100/1000 SW) with Anti-theft security connector (lock optional) IEEE 802.3af and 802.3at power enabled Computer port (10/100/1000 PC) Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 28 Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.

  • Page 29: Bluetooth

    Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Related Topics Bluetooth Headsets, page 111 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 30: Footstand

    Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. OL-19963-01...

  • Page 31: Phone Display Viewing Angle

    • Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 32 12 11 OL-19963-01...
  • Page 33 Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 34 Navigation pad and The four-way Navigation pad allows you to scroll through menus, Select button highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. Conference button Creates a conference call.
  • Page 35 20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 36: Phone Screen

    Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with Single Line Line label Displays the line phone information. Header Displays the date and time, and information (such as phone number) about the selected line.

  • Page 37: Phone With Multiple Lines

    For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 38 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. Header Displays the date and time, and information (such as phone number) about the selected line.
  • Page 39 Using the All Calls feature is recommended highly if you have multiple lines on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 40: Phone Screen Navigation And Item Selection

    Phone Screen Navigation and Item Selection Task Action Example Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed call list. Select an item by number. Press the corresponding number Press 2 to select the second item on the keypad.

  • Page 41: Power-Save Mode

    Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 42: Cisco Unified Ip Phone 9971

    Cisco Unified IP Phone 9971 The Cisco Unified IP Phone 9971 provides these features: • Phone connections • Wireless connection and bluetooth • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Phone-display cleaning •...
  • Page 43 AC power wall plug (optional) USB port Network port (10/100/1000 SW) with Anti-theft security connector (lock optional) IEEE 802.3af and 802.3at power enabled Computer port (10/100/1000 PC) Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 44 Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.

  • Page 45: Wireless Connection And Bluetooth

    Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Related Topic Bluetooth Headsets, page 111 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 46: Footstand

    Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Insert the curved connectors into the Lift the footstand until the connectors lower slots. snap into the upper slots. OL-19963-01...

  • Page 47: Phone Display Viewing Angle

    • Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 48 11 10 OL-19963-01...
  • Page 49 Hebrew and Arabic.) Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 50 Navigation pad and The four-way Navigation pad allows you to scroll through menus, Select button highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item, disable the phone screen for cleaning, or enable the phone screen if it is in power-save mode.
  • Page 51 19 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 52: Phone Screen

    Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with Single Line Header Displays the date and time, and information (such as phone number) about the selected line. Primary line label Displays the primary line phone information.

  • Page 53: Phone With Multiple Lines

    If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 54 Header Displays the date and time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.) Session label...

  • Page 55: Phone Screen Navigation And Item Selection

    Select an item by number. Press the corresponding number Press 2 to select the second item on the keypad. in the Applications menu. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 56 Task Action Example Select an item using the Press the Select button (at the Highlight the Preferences Select button. center of the Navigation pad). application and press the Select button. Navigate to a submenu. Highlight the menu item and Highlight the Network Setup press the item number on menu, then press 1 to open (A right arrow (>) next to the...

  • Page 57: Power-Save Mode

    Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders Caution on the phone because they can contaminate phone components and cause failures. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 58: Handset Rest

    Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees.

  • Page 59: Applications

    A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 60: View Call History

    View Call History 1. Press the Applications button 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) The phone screen displays the call history with an icon associated for each type of call. 3. Press the Exit softkey to return to the Applications screen. View Call Record Details 1.

  • Page 61: Edit Number From Call History

    6. Press the Exit softkey to return to Applications screen. Preferences Preferences allows you to set user preferences for the following items: • Ringtone • Wallpaper • Brightness Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 62: Ringtones

    • Bluetooth Ringtones You can choose the ringtone, per line, that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, see your system administrator. Change Ringtone for a Line 1. Press the Applications button 2.

  • Page 63: Bluetooth

    1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) A list of phone accessories is displayed. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 64: View Accessory Details

    4. Press the Turn On softkey to enable wideband for the analog headset. 5. Press the Turn Off softkey to disable wideband for the analog headset. 6. Press the softkey to return to the Accessories screen. Add Bluetooth Accessory (For Cisco Unified IP Phone 9951 and 9971 only.) OL-19963-01...

  • Page 65: Delete Bluetooth Accessory

    When the connection is completed, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 66: Disconnect Bluetooth Accessory

    Disconnect Bluetooth Accessory (For Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and then press the Disconnect softkey.

  • Page 67: Switch To A Running Application

    2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Exit softkey to return back to the Applications screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 68: Administrator Settings

    Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator. OL-19963-01...

  • Page 69: Contacts

    Contacts Phone Contacts The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator.

  • Page 70: Search For And Dial A Contact While On A Call

    Press the Headset button – Pick up the handset. – Search for and Dial a Contact While on a Call 1. Press the Contacts button 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3.
  • Page 71 5. Enter the search criteria information, then press the Submit softkey. The name displays. Dial a Number from Personal Directory 1. Press the Contacts button Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 72: Fast-Dial Codes With Personal Directory

    2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Select the personal address book entry that you want to dial. 5. Press the Dial softkey. Delete a Personal Directory Entry 1. Press the Contacts button 2.
  • Page 73 4. Select the fast-dial code that you want to delete and press the Remove softkey (you may need to press the More softkey first). 5. Select the index to delete. 6. Press the Remove softkey. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 74 OL-19963-01...

  • Page 75: Messages

    • Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has new voice messages. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 76: Listen To Voice Messages

    Press the Session button next to the Voicemail icon – Or, on a Cisco Unified IP Phone 9971 touchscreen, press the Voicemail icon – 2. Follow the prompts to listen to your voice messages. After you listen to your new voice messages, the message indicators are updated on the phone screen.

  • Page 77: Calling Features

    Call Pickup Line Status X  Conference (available while on a conference only) Divert Do Not Disturb Group Pickup Hold Hunt Groups Intercom Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 78: All Calls

    Dedicated Programmable Feature Feature Feature Name Button Button Softkey Malicious Call Identification (MCID) Meet Me Mobile Connect Mute Other Pickup Privacy Quality Reporting Tool (QRT) Redial Speed Dial Speed Dial Line Status Transfer X (available during a transfer only) All Calls All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines.

  • Page 79: View All Calls On Your Phone

    Auto Answer with Your Speakerphone Keep the handset in the cradle and the Headset button unlit. Otherwise, calls ring normally and you must manually answer them. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 80: Barge

    Barge The barge feature allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Add Yourself to a Call on a Shared Line Press the red line button for the shared line. You are added to the call. Call Back Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available.

  • Page 81: Forward Calls On Your Phone

    • Park—Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 82: Park And Retrieve A Call Using Park

    Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press the Resume softkey to resume the call on your phone. 2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call.

  • Page 83: Park And Retrieve A Call Using Assisted Directed Call Park

    If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 84: Call Pickup

    Call Pickup Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with co-workers. There are three ways you can pick up a call: •...

  • Page 85: Answer A Call Using Group Pickup And A Group Pickup Number

    Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including: • A call waiting tone (single beep) • An amber flashing line button Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 86: Respond To A Call Waiting Notification

    Respond to a Call Waiting Notification To answer the ringing call, press the flashing amber session button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it.

  • Page 87: Join Calls Together In A Conference

    Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 88: Divert A Call

    Divert a Call Divert a call in any of these ways: • To redirect an incoming (ringing) call while on another call, use the Navigation pad highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.) You can silence the incoming (ringing) call by pressing the Volume button down once,...

  • Page 89: Extension Mobility

    1. Press the Fast-Dial button. 2. Sign in to Personal Directory. 3. Select Personal Fast Dials. 4. Select a fast-dial code and then press the Dial softkey. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 90: Hold

    2. To resume the highlighted call, do one of these: Press the pulsing green session button – Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only) – Press the Resume softkey –...

  • Page 91: Remote Hold

    2. Press the button again to sign out. Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 92: Intercom

    Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, or through the headset or handset, if one of these devices is active.

  • Page 93: Line Status

    Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line. Related Topics Call Park, page 71 • Call Pickup, page 74 • Speed Dial, page 89 • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 94: Malicious Call Identification

    Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation.

  • Page 95: Mobile Connect

    You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 96: Switch An In-Progress Call From A Mobile Phone To Your Desk Phone

    Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 1. Select a line on your desk phone. 2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone.

  • Page 97: Privacy

    The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number by pressing a button. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 98: Redial A Number

    Redial a Number Press the Redial softkey. To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey. Shared Lines Shared lines allow you to use one phone number for multiple phones. If you share a line with a co-worker: •...

  • Page 99: Speed Dial

    1. Go off-hook and press the Speed Dial softkey. 2. Enter the speed-dial code and press the Speed Dial softkey again to complete the call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 100: Transfer

    Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. Web Dialer Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. OL-19963-01...

  • Page 101: Use Web Dialer With Cisco Directory

    If you have an Extension Mobility profile, you can select Extension Mobility from the Calling Device drop-down menu from the Make Call page. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 102: Sign Out Of Web Dialer

    Do not display call confirmation—If selected, the Web Dialer Make Call page will not display – the next time Web Dialer is used. Calls will automatically be dialed after selecting a contact from the Cisco Directory. Disable Auto Close—If selected, the call window does not close automatically after fifteen –...

  • Page 103: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 104: Device

    The Cisco Unified CM User Options main web page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout.

  • Page 105: Line Settings

    4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 106: Change The Audible Voice Message Indicator Setting Per Line

    6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 7. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1.

  • Page 107: Speed Dial On The Web

    You must first subscribe to a phone service before accessing it on your phone. You can assign a service to a speed-dial button from the User Options web page. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 108: Subscribe To A Service

    The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to. For more information, see your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu.

  • Page 109: Change A Service Name

    Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

  • Page 110: Change Your Pin

    The Directory features that you can access on your computer consist of: • Personal Address Book (PAB), which can also be accessed from your phone • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book Synchronizer Related Topics •...

  • Page 111: Personal Address Book

    1. Sign in to your User Options web page. 2. Search for a PAB entry. 3. Select one or more entries. 4. Select Delete Selected. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 112: Assign A Feature Button For Personal Address Book

    Assign a Feature Button for Personal Address Book 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up your phone to display services. For more information, see your system administrator.

  • Page 113: Assign A Fast Dial Code To A Pab Entry

    3. Search for the Fast Dial entry that you want to edit. 4. Select a component of the entry. 5. Change the phone number. 6. Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 114: Delete A Pab Entry

    4. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 115: Create An Access List

    Plugins on your User Options web pages allows you to download and access applications that your system administrator set up for you. For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 116: Access Plugins

    Access Plugins 1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. OL-19963-01...

  • Page 117: Accessories

    USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 118: Cisco Unified Ip Color Key Expansion Module

    The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, Cisco Unified IP Phone 9951, and Cisco Unified IP Phone 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons.

  • Page 119: Features Of The Cisco Unified Ip Color Key Expansion Module

    Accessories Features of the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module includes the following features. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 120 • Line available: light off Cisco Unified IP Phone to which it is • Line in use by you: solid green light attached. • Line in use by someone else: solid ...

  • Page 121: Place A Call On The Expansion Module

    • You may add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 122: Bluetooth Wireless Headset Performance

    • Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. • Use the Cisco Unified IP Phone on the same side of the body as the Bluetooth-enabled headset. For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, could affect the connection.

  • Page 123: Faqs And Troubleshooting

    (such as speed dial) or select a phone line. Use call session buttons to perform call-related tasks, such as making a new call, resuming a held call, or checking your voicemail. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 124 Q. Why do the softkeys keep changing? A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected. Q. What is the best way to look at calls when I have a shared line or multiple lines? A.

  • Page 125: Troubleshooting Tips

    Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only). – Press the Resume softkey. – Highlight the call by using the Navigation pad and press the Select softkey. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 126: Personal Directory

    Problem: Missing the All Calls button. I would like to use the All Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator. Solution Ask your system administrator to enable the All Calls feature for you. Personal Directory Problem: Cannot sign in to Personal Directory You are unable to sign in to your personal directory.

  • Page 127: Product Safety, Security, Accessibility, And Related Information

    In European Union countries, use only external speakers, microphones, and headsets that Caution are fully compliant with the EMC Directive [89/336/EC]. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 128: Bluetooth Wireless Headsets Performance

    • Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. • Use the Cisco Unified IP Phone on the same side of the body as the Bluetooth-enabled headset. For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, could affect the connection.

  • Page 129: Cisco Product Security

    Further information regarding U.S. export regulations may be found at: http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features The Cisco Unified IP Phone 8961, 9951, and 9971 provides accessibility features for the blind, and the visually, hearing and mobility impaired. Vision Impaired and Blind Accessibility Features Accessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phone 8961, 9951, and 9971.
  • Page 130 Accessibility Feature Description Set Up Requirements 1. High-Contrast Cisco Unified IP Phones provide an audible alert, Standard on all Visual and Audible and the handset provides a visual alert when the phones. Set up is Alert of Incoming phone receives an incoming call. The handset light required.
  • Page 131 When the microphone is muted, the button is lit. Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 132: Hearing Impaired Accessibility Features

    Cisco Unified IP Phones. VTGO is also compatible with assistive technology. Information is available at the following URL: http://www.ipblue.com/ Hearing Impaired Accessibility Features Accessibility features for the hearing impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. OL-19963-01...
  • Page 133 Product Safety, Security, Accessibility, and Related Information Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 134 IP phone. Cisco Unified IP Phones support the following third-party inline amplifiers: • Clarity HA-40 Inline Amplifier for Corded Phone •...
  • Page 135 • Ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or even voice services Information about NexTalk is available at: http://www.nextalk.com Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 136: Mobility Impaired Accessibility Features

    Mobility Impaired Accessibility Features Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. OL-19963-01...
  • Page 137 Speakerphone and off to indicate the state of the phone. set up is required. When the speakerphone is on, the button is lit. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

  • Page 138: Additional Information

    Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 9951 and 9971 quick reference cards, quick start guides, and end-user guides: http://cisco.com/en/US/products/ps10453/products_user_guide_list.html • Cisco Unified IP Phone 8961 quick reference cards, quick start guides, and end-user guides: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html...

  • Page 139: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 140 OL-19963-01...

  • Page 141: Index

    Application button applications, running Auto Answer Call Back description set up notification Call Forward All 70, 95 call history Call Park Back button Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 142 Call Waiting, description Transfer calling features Web Dialer All Calls Cisco product security Answer Cisco Unified IP Color Key Expansion Module Auto Answer Cisco Unified IP Phone 8961 Barge Cisco Unified IP Phone 9951 Call Back Cisco Unified IP Phone 9971...
  • Page 143 15, 31, 48 settings hardware, model-specific overview 5, 21, 37 audible voice message indicator Headset button call forward headset, wideband settings Hold Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 144 ring settings voice message indicator Navigation pad 8, 40 Line Status navigation, about 14, 30, 45 description notification indicators Call Back MAC address On-hook Dialing, description Web Dialer Other Pickup, description Malicious Caller ID. See MCID MCID description trace a call Meet Me password conference...
  • Page 145 To Voicemail. See Divert security touchscreen session buttons cleaning session buttons. See buttons Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)
  • Page 146 MAC address description set up preferences device sign in select sign out view preferences fast dials with Cisco Directory line settings with corporate directory audible voice message indicator wideband headset call forward wireless connection ring setting voice message indicator Mobility settings...
  • Page 148 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .

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