Swapping Calls; Transferring A Call; Shared Lines / Barge In - Cisco C20 User Manual

Cisco TelePresence System Profile Series, Codec C Series, Quick Set C20, SX20 Quick Set, MX200, MX300

Swapping calls

Assume you are in a call and want to put that call on
hold in order to talk to someone else.
Do as follows:
1. Tap Hold, as outlined.
2. Tap + Place New Call as outlined.
3. Place a call in the usual way (see right).
4. Tap Swap to go between the two parties.
D14582.15R1 (Rev.1 Nov 2013) User guide Profile Series, Codec C Series, Quick Set C20, SX20 Quick Set,
MX200, MX300. All contents are copyright © 2010–2013 Cisco Systems, Inc. Version TC6.2, 06.2013. English

Transferring a call

Assume you that you are in a call and that you would like
to transfer the other party to someone else.
Do as follows:
1. Tap Transfer, as outlined:
2. Select whom to call in the usual way:
3. Once you are ready to transfer the call, tap
Complete Transfer to put your intentions into
effect:
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Shared lines / Barge in

Video systems used in call centers may be set up to
share a common line so that anyone of those sharing
a line may respond to an incoming call.
Activity on a shared line
will be indicated like this
on the other systems.
You may barge into
an ongoing call when
the Barge button is
available.
If a call is set on Hold,
the Barge button will
switch to Resume to let
you pick up the call from
another unit (not shown).
This is a CUCM only
feature.
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