Receiving Another Incoming Call, While Already In A Call - Cisco C20 User Manual

Cisco TelePresence System Profile Series, Codec C Series, Quick Set C20, SX20 Quick Set, MX200, MX300
Receiving another incoming
call, while already in a call (I)
Assume that you are already in a call. If you then
receive another incoming call, you will have several
options.
Note that you may merge an incoming call with the
ongoing call only if your video system is equipped
with the MultiSite or the Multiway/CUCM option.
D14582.15R1 (Rev.1 Nov 2013) User guide Profile Series, Codec C Series, Quick Set C20, SX20 Quick Set,
MX200, MX300. All contents are copyright © 2010–2013 Cisco Systems, Inc. Version TC6.2, 06.2013. English
The scenario:
In call
On hold
Assume you are in a call. Then another calls in.
You will now have the following options:
Swap
If you choose to swap If you choose to merge
the two calls, the the calls, the situation
situation will be like this. will be like this—you
have initiated a video
conference.
19
? ?
You put your current call
on hold...
Merge Transfer (I)
If you choose to transfer
the incoming call to the
one you were talking to,
the situation will be like
this.
User guide
...and accept the incoming
call while the other still is
on hold.
Transfer (II)
If you transfer one of
the two other parties
to someone different,
the situation will be two
separate calls.
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